Isabelle Etiennette
Dubai,UAE
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
8
8
years of professional experience
Work history
Yield Manager
Hotelbeds
Dubai, United Arab Emirates
01.2022 - Current
- Maximised revenue opportunities through upselling and cross-selling.
- Defined analysis methods and tools to enhance performance benchmarking across revenue streams.
- Drove sales activity to deliver against revenue and marketing objectives.
- Led feasibility studies and presented findings to establish value-add opportunities.
- Identified risks and opportunities to add revenue value to company performance.
- Evaluated pricing against rival firms to maximise revenue whilst remaining competitive.
- Monitored commercial performance to improve forecasting and budget strategy.
- Maximised media coverage through tactical planning and communications.
- Organised marketing plans and programmes to best support business growth and development.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
Yield Manager
Hotelbeds
, Mauritius
04.2019 - 07.2021
- Maximised revenue opportunities through upselling and cross-selling.
- Defined analysis methods and tools to enhance performance benchmarking across revenue streams.
- Drove sales activity to deliver against revenue and marketing objectives.
- Evaluated pricing against rival firms to maximise revenue whilst remaining competitive.
- Updated internal systems with accurate, current data to maintain analysis integrity.
Reservation supervisor
Defideal LTD - Defi Media Group
, Mauritius
05.2018 - 01.2019
- Recommended hotel packages and initiatives to customers for increased business profits.
- Dealt with high-volume calls and emails competently to meet service targets.
- Processed payments and online bookings with zero error.
- Upsold guest experiences to maximise average booking value.
- Employed strong product and systems knowledge to handle booking enquiries.
- Represented brand to domestic guests and suppliers
- Negotiated corporate reservation rates to meet client budget requirements.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Identified and engaged prospective business clients to increase corporate bookings.
Reservation Officer
Defideal LTD - Defi Media Group
, Mauritius
04.2017 - 04.2018
Rates and Data Officer
Mautourco LTD
, Mauritius
07.2016 - 04.2017
Education
Bachelor's degree - Tourism and Culture
Université d'Angers
Mauritius /2018 - /2019
Diploma - Tourism
Ecole Hôtelière Sir Gaetan Duval
Mauritius /2014 - /2016
High School Diploma -
Notre Dame College
Mauritius /2014 - /2014
Skills
- Competitor analysis
- Revenue maximisation techniques
- Data analysis
- Pricing strategy
- Yield management
- Promotions planning skills
- Market research expertise
Languages
English
Fluent
French
Fluent
Affiliations
- Pilates
- Travel
- Swimming
Timeline
Yield Manager
Hotelbeds
01.2022 - Current
Yield Manager
Hotelbeds
04.2019 - 07.2021
Reservation supervisor
Defideal LTD - Defi Media Group
05.2018 - 01.2019
Reservation Officer
Defideal LTD - Defi Media Group
04.2017 - 04.2018
Rates and Data Officer
Mautourco LTD
07.2016 - 04.2017
Bachelor's degree - Tourism and Culture
Université d'Angers
/2018 - /2019
Diploma - Tourism
Ecole Hôtelière Sir Gaetan Duval
/2014 - /2016
High School Diploma -
Notre Dame College
/2014 - /2014
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