Isa Jamal Umar
Abu Dhabi
Summary
Salesman Dynamic and results-driven Sales representative with a passion for building strong customer relationships and achieving sales targets. Skilled in identifying customer needs, providing tailored solutions, and closing deals. Seeking an opportunity to utilize my sales expertise and contribute to the success of a dynamic sales team.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Sales representative
Yolo Emirates Adventures
Abu Dhabi
06.2023 - Current
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Applied various sales techniques to steadily expand customer bases.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Maximised sales revenue through effective upselling and cross-selling of associated products.
- Managed customer product and service queries, resolving effectively and efficiently.
- Helped resolve client problems quickly with superior customer service.
- Completed customer searches to generate new leads.
Sales executive
International building materials
Abu Dhabi
07.2020 - 06.2023
- Engage with potential customers to understand their needs and requirements
- Conduct market research to identify potential leads and target markets
- Present product or service features, benefits, and value propositions to clients
- Meet or exceed sales targets by closing deals and achieving sales quotas
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Established and maintained positive, profitable client relationships through superb communication.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
Customer Service Agent
World Urban Forum
Abu Dhabi
- Proactively reach out to customers for follow-ups, feedback, or toprovide updates on their inquiries or issues
- Assist customers in troubleshooting technical issues and resolvingcomplaints or concerns
- Respond to customer inquiries and provide accurate informationabout products or services
- Collaborate with internal teams to escalate and follow up oncustomer issues for resolution
Ticket Scanner
1 Yas
Abu Dhabi
- Efficiently handle on-site registration processes, ensuring smoothand expedited check-in for attendees
- Maintain accurate records and documentation of attendeeregistration and related data
- Provide support and guidance to guests throughout the event,offering assistance and answering questions as needed
- Verify attendee information, such as identification, tickets, orregistration details, accurately and efficiently
- Customer Service and Usher
- FORMULA
Ticket Scanner
ADIPEC 2023
Abu Dhabi
Customer Service Agent
Carriage
Abu Dhabi
01.2019 - 02.2019
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Exceeded targets with strong rapport building and product knowledge.
Education
Bachelor's degree - Commerce
University of Osmania
08.2015 - 05.2018
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Ashbal al quds private school
2014
Skills
- INTERPERSONAL SKILLS
- Communication Persuasion Active Listening
- Problem Solving Working Under Pressure
- Time Management Customer Service Critical Thinking
- Negotiation Decision Making
- TECHNICAL SKILLS
- Microsoft Office Package Presentation Software
- Financial Reporting Social Media Platforms
- Basic Computer Skills Tally program
- Research and Information Collection
- LANGUAGES
- Arabic
- Native or Bilingual Proficiency
- English
- Full Professional Proficiency
- Hindi
- Elementary Proficiency
Languages
Arabic
Native
English
Fluent
Hindi
Beginner
Timeline
Sales representative
Yolo Emirates Adventures
06.2023 - Current
Sales executive
International building materials
07.2020 - 06.2023
Customer Service Agent
Carriage
01.2019 - 02.2019
Bachelor's degree - Commerce
University of Osmania
08.2015 - 05.2018
Customer Service Agent
World Urban Forum
Ticket Scanner
1 Yas
Ticket Scanner
ADIPEC 2023
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Ashbal al quds private school
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