Isam Al Wawi
Chief operating officer
Summary
Accomplished Chief Operating Officer with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
26
26
years of professional experience
Work History
Chief operating officer
BDL Gulf FZCO
9 2017 - Current
- Handing the operations parting in UAE and all the branches in (G.C.C, Saudi Arabia, Egypt, Jordan)
- Presenting the owners based on POA in setting up the operations (governmental, Banks).
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Cultivated company-wide culture of innovation and collaboration.
- Represented organization at industry conferences and events.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw business-wide changes to modernize procedures and organization.
- Initiated strategy to drive company growth and increase market share and profitability.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Regional Manager
BDL GULF FZCO
08.2016 - 09.2017
- Reattaching the branches in (Oman, Kuwait, Qatar) on ground
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Developed vendor network of contacts to drive down costs and increase revenues.
- Leveraged data and analytics to make informed decisions and drive business improvements.
General Manager
Gulf Sources FZCO
10.2004 - 08.2016
- Develop strategic plan by studying technological, business development and financial opportunities; presenting assumptions; recommending objectives
- Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections
- Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff
- Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices
- Maintains quality service by establishing and enforcing organization standards
- Attend conferences and events
- Contribute to team effort by accomplishing related results as needed.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sales Director
Max Pro Computer LLC
01.2001 - 01.2004
- Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results
- Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
- Implements sales programs by developing field sales action plans
- Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
- Establish and adjusts selling prices by monitoring costs, competition, and supply and demand
- Complete sales operational requirements by scheduling and assigning employees; following up on work results
- Maintain sales staff by recruiting, selecting, orienting, and training employees
- Maintain sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results
- Contributes to team effort by accomplishing related results as needed.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Collaborated with cross-functional teams to develop innovative product offerings that addressed evolving customer demands.
- Implemented territory management strategies that optimized sales coverage while minimizing travel expenses for field representatives.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
Sales Manager
Max Pro Computer LLC
01.2000 - 01.2001
- Responsible for planning and executing the overall sales activities of a company or assigned market in order to achieve organizational sales and profit objectives
- Open new business opportunities through building good and trusting relationships with customers
- Lead and motivate a sales team is core to success in this job
- Excellent strategic planning and implementation are essential to achieving company objectives.
Sales Executive
Wadi Al Bayan
01.1998 - 01.2001
- Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
- Sell products by establishing contact and developing relationships with prospects; recommending solutions
- Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Identify product improvements or new products by remaining current on industry trends, market activities, and competitors
- Prepare reports by collecting, analyzing, and summarizing information
- Maintain quality service by establishing and enforcing organization standards
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contribute to team effort by accomplishing related results as needed.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
MBA - Business Administration
06.2017
Diploma in Information Technology IT - Information Technology
01.2017
Skills
Business Analysis
Compliance Management
Planning and execution
Operations Oversight
General management and administration
Business Development
Acquisition integration
Cross-Functional Teamwork
Marketing
Logistics Management
Risk Management
Staff Management
Goal Setting
Sales Growth
Raising Capital
New Business Development
References
N.B. REFERENCES AND SUPPORTING DOCUMENTS AND WORK CERTIFICATES ARE AVAILABLE UPON REQUEST.
Summary
Experienced and highly accomplished Sales Manager with more than 15 years of experience and knowledge of all sales processes, demonstrating solid analytical and team management skills. Proven track-record of generating new business through strategic negotiation while cultivating new relationships with key decision makers. Develops new accounts through effective cold-calling and networking initiatives, leading to sales quota achievement year after year.
Strengths
- Strategic Business Development
- Regional Sales Management
- Business Revenue Growth
- Relationship Building
- Team Building
- Investment Client Management
- Team Leadership
- Employee Training
- Strategic Planning
- Forecasting & Prospecting
Languages
- Arabic: mother tongue
- English: Fluent
Education
High School -1997
Sections
- BDL Gulf FZCO (September 2017 FEB 2021), Chief operating officer, Handing the operations parting in UAE and all the branches in (G.C.C, Saudi Arabia, Egypt, Jordan). Presenting the owners based on POA in setting up the operations (governmental, Banks.
- BDL Gulf FZCO (August 2016 September 2017), Reattaching the branches in (Oman, Kuwait, Qatar) on ground. Add a new setup in. Bahrain, Interacting with all key customers and devolving the business to. It's highest level. Adding new Brands to the group portfolio.
- Gulf Sources FZCO (Oct. 2004 till present), General Manager, Develop strategic plan by studying technological, business development and financial opportunities; presenting assumptions; recommending objectives. Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff. Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. Maintains quality service by establishing and enforcing organization standards. Attend conferences and events. Contribute to team effort by accomplishing related results as needed.
- Max Pro Computer LLC (2001-2004), Sales Director, Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Implements sales programs by developing field sales action plans. Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Establish and adjusts selling prices by monitoring costs, competition, and supply and demand. Complete sales operational requirements by scheduling and assigning employees; following up on work results. Maintain sales staff by recruiting, selecting, orienting, and training employees. Maintain sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. Contributes to team effort by accomplishing related results as needed.
- Max Pro Computer LLC (2000-2001), Sales Manager, Responsible for planning and executing the overall sales activities of a company or assigned market in order to achieve organizational sales and profit objectives. Open new business opportunities through building good and trusting relationships with customers. Lead and motivate a sales team is core to success in this job. Excellent strategic planning and implementation are essential to achieving company objectives.
- Wadi Al Bayan(1998 to 2001), Sales Executive, Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sell products by establishing contact and developing relationships with prospects; recommending solutions. Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identify product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepare reports by collecting, analyzing, and summarizing information. Maintain quality service by establishing and enforcing organization standards. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contribute to team effort by accomplishing related results as needed.
Personal Information
- Date of Birth: 08/25/1980
- Nationality: Jordanian
- Marital Status: Married
Timeline
Regional Manager - BDL GULF FZCO
08.2016 - 09.2017
General Manager - Gulf Sources FZCO
10.2004 - 08.2016
Sales Director - Max Pro Computer LLC
01.2001 - 01.2004
Sales Manager - Max Pro Computer LLC
01.2000 - 01.2001
Sales Executive - Wadi Al Bayan
01.1998 - 01.2001
Chief operating officer - BDL Gulf FZCO
9 2017 - Current
Modern Istitute of Management ( CAMPUS IN INDIA) - MBA, Business Administration
Cambridge Training Collage Britain - Diploma in Information Technology IT, Information Technology