Ishaan Shukla

· Spearheaded sales initiatives as Assistant Manager - Sales & Customer Relationship at DP World’s Group Technology division, focusing on logistics technology products such as Digital Freight Alliance, Cargoes Flow, and ERP by DP World.

· Played a key role in organizing the Global Freight Summit 2023 in Dubai, a flagship event that attracted over 4,000 visitors and resulted in the generation of over 1,500 qualified leads, significantly contributing to quarterly sales targets.

· Led the strategic planning and execution of customer engagement events, driving lead generation efforts that resulted in a 15% increase in sales for DFA memberships.

· Leveraged strong customer relationship management skills to convert leads into long-term clients, contributing to 7% increase in customer retention and increase in new customer acquisition.

• Drove incremental sales for 3M’s safety product portfolio, comprising over 300 products, by effectively managing a network of 200+ traders across the UAE and KSA, achieving or exceeding revenue targets.
• Successfully managed and nurtured relationships between 3M and its channel partners, achieving a target of USD 300K through strategic collaboration and customer engagement.
• Provided critical insights into market trends and trader behavior, aiding in the development of targeted marketing strategies and promotions that enhanced revenue generation across the 3M-channel partner-trader sales chain.
• Played a pivotal role in aligning 3M’s global safety strategy with regional stakeholders, ensuring a consistent approach to market penetration and customer engagement.

• Successfully managed and streamlined financial processes for multiple clients throughout the sales cycle by coordinating between Bosch entities and their respective finance and delivery teams, resulting in a 60% reduction in process time across 18 teams in UAE, KSA, and India.
• Implemented new processes that optimized financial workflows for 55 team members, significantly improving efficiency and reducing project timelines.
• Conducted market research and lead generation activities for targeted industries, identifying over 70 new sales opportunities each month and providing actionable insights on the viability of potential connections.
• Independently managed customer expectations through strategic communications, ensuring a smooth navigation of the sales process and enhancing client satisfaction.
• Supported project delivery teams at key clients, presenting statistics, testing results, and progress reports that contributed to successful project outcomes, including the Smart Yard Logistics project at clients such as Al Futtaim, Air Arabia, Fly Dubai.

• Provided in-house support to users and aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives
• Managing vendor relations in order to ensure smooth flow of the day-to-day business processes with a final aim to streamline the process
• Achieved successful results and increased vendor & user satisfaction by 70%
• Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge in addition to supporting in planning and implementation upgrades to system hardware and software, resulting in fewer user issues.

• Worked on the SAP ERP software on processing Invoices with different departments and served as a link between projects to increase efficiency in the processing of expenses
• Prepared itemized statements, bills and invoices and recorded amounts due for items purchased or services rendered
• Reconciling sales and generating meaningful reports that provide insights to managers.

• Solely responsible for on-boarding and off-boarding employees (~5 employees per month)
• Optimized the process for time & effort efficiencies and achieved successful results with 6 fewer engagement activities per employee and reducing on-boarding period from 10 to 3 days
• Eventually also handled employees’ travel and insurance processes, employment, compensation, labor relations and employee relations
• Additionally supported in payroll tracking and provided insights to optimize the data management
• Built relationships with universities in career fairs for entry level positions and graduate recruitment.

• Collaborated with Policy team on projects across Corporates and Real Estate clients worth xxx $ of revenue
• Was responsible for owning the creation & distribution of project reports for the Meydan Sobha Real Estate Project.