Ishan Akalanka
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Aldo Shoes
01.2018 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
St Thomas College
Matara01.2015
Skills
- Store Organization
- Stock Management
- Operations Oversight
- Records Management
- Customer Relations
- Business Development
- Staff Scheduling
- Sales Techniques
- Performance Evaluations
- Team Building and Leadership
- Sales Expertise
- Systems and Software Expertise
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Certification
- Certified Apparel Manager Program (AMP) Aldo - 2023
Note
References are available upon request.
Timeline
Assistant Store Manager
Aldo Shoes
01.2018 - Current
High School Diploma -
St Thomas College
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