ISHAN CHATHUMAL RATHNASINGHE
Al garhoud,Sri Lanka
Summary
Dedicated professional with a strong foundation in customer service and problem-solving. Demonstrates exceptional teamwork, time management, and the ability to work under pressure. Known for a positive attitude, friendliness, and a commitment to hard work. Career goals include leveraging these skills to contribute effectively in dynamic environments while continuously seeking opportunities for growth and development.
Overview
7
7
years of professional experience
Work History
Waiter and Barista
AL Bait AL Shami Restaurant & Café
02.2023 - 01.2025
- Take and relay customer orders to kitchen staff
- Serve food and beverages to customers promptly
- Maintain cleanliness of tables and dining area
- Address customer inquiries and provide menu information
- Process payments and handle billing accurately
- Created speciality drinks according to exact customer requests and preferences.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Sales agent
Dialog Axiata PLC, Sri Lanka
Bandarawela, Sri Lanka
03.2019 - 11.2022
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Identified prospect needs and offered appropriate products and services.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
Waiter
Malindi Hotel Bandarawela, Sri Lanka
Bandarawela, Sri Lanka
01.2018 - 02.2019
- Greet customers and present menus upon arrival
- Take accurate food and drink orders promptly
- Serve meals and beverages to customers courteously
- Ensure tables are clean and properly set
- Handle customer inquiries and resolve any complaints
Education
Advanced Certificate of Education - Commerce
B/ Bandarawela Central College
Sri LankaOrdinary Level Examination -
B/ Bandarawela Central College
Sri LankaSkills
- Team player
- Customer Service
- Problem-solving
- Hard working
- Friendliness
- Ability to work under pressure
- Time Management
- Positive Thinking
Languages
Sinhala
Native
English
Advanced
Arabic
Upper intermediate
REFERENCES
Mr Anwar
Marketing Manager
Al bait Al shami Restaurant
Al Garhoud - Dubai
Tel - 0569775000
Mr. Mohommad Baraki
Supervisor
Al bait Al shami Restaurant
Al Garhoud - Dubai
Tel -0508590842
Timeline
Waiter and Barista
AL Bait AL Shami Restaurant & Café
02.2023 - 01.2025
Sales agent
Dialog Axiata PLC, Sri Lanka
03.2019 - 11.2022
Waiter
Malindi Hotel Bandarawela, Sri Lanka
01.2018 - 02.2019
Advanced Certificate of Education - Commerce
B/ Bandarawela Central College
Ordinary Level Examination -
B/ Bandarawela Central College
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