Microsoft, Adobe,
ISHAQ NSUBUGA
Customer Services Representative
Dubai
Summary
Enthusiastic customer service representative offering first-class service skills. Builds customer relationships through genuine conversations and efficient order-taking. Achieves company goals with friendly and knowledgeable approach.. With more than 5yrs in customer service role, a fast learner and flexible personnel willing to take on any task to help the team achieve its goals
Overview
7
7
years of professional experience
Work History
Crew member
Alshaya Group (Raising Cane's Chicken Fingers)
10.2023 - Current
- Working fast, friendly and accurately to meet customer needs and service goals.
- Warmly greet customers and proactively reduced wait times.
- Educate and communicate to customers about the products and helps then deicide the meals for them especially the first timers.
- Act as team player/leader by helping colleagues finish their tasks.
- Serve high volumes of guests in fast-paced service environments with exceptional customer care.
- Take orders at counter and with clear communication and professionalism.
Customer Service Agent
Entebbe International Airport
02.2021 - 01.2023
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Maintained excellent client satisfaction by providing in-depth support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Obtained feedback from customers to improve service experience.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- skillfully promoted diverse product and service options.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Cultivated interpersonal skills by building positive relationships with others.
- Engaged in pleasant chit chat for friendly and personalized service.
- Demonstrated leadership skills in managing projects from start to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Customer Service Representative/Trainer
Airtel Uganda
04.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Trained new personnel regarding company operations, policies and services.
- Assisted customers by answering questions and fulfilling requests.
- Delivered outstanding customer care with proactive sales and listening skills.
- Communicated product value, quality and style to educate and entice potential customers.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Diploma - BUSINESS ADMINISTRATION
YMCA COMPREHENSIVE INSTITUTE
Skills
- Team player
- Passenger assistance
- Flexible work schedule
- Adaptable under pressure
- Baggage handling
- Interpersonal communication skills
- Excellent Verbal and written communication
- Customer reservations
- Safety protocols and procedures
- Self motivation
- Telephone reception
- Flexible schedule
- Multitasking
- Customer service
- Computer literacy
- POS Systems
Personal Information
Custom
Available for a call or interview at your convenience
Name & contact
ISHAQ NSUBUGA
+971544819247
Software
Timeline
Crew member
Alshaya Group (Raising Cane's Chicken Fingers)
10.2023 - Current
Customer Service Agent
Entebbe International Airport
02.2021 - 01.2023
Customer Service Representative/Trainer
Airtel Uganda
04.2018 - 02.2020
Diploma - BUSINESS ADMINISTRATION
YMCA COMPREHENSIVE INSTITUTE
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