ISHAQUE ABDUL KADER
Abu Dhabi,UAE
Summary
Highly skilled IT Support Technician and System Administrator with 12 years of progressive experience across UAE's corporate and educational environments. Expert in hardware and software troubleshooting, Windows Server and Active Directory management, and network configuration. Proven ability to maintain system uptime above 99% through proactive monitoring, deliver rapid incident resolution, and optimize IT workflows. Adept at remote support, user-account administration, and implementing security best practices to enhance overall productivity and user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work history
SYSTEM ADMINISTRATOR
Lulu Emirates Computers
Abu Dhabi
05.2020 - 10.2024
- Install, configure, and update operating systems (Windows, Mac, etc.)
- Performed hardware diagnostics and repairs on desktops, laptops, Server and printers.
- Apply patches and updates regularly to keep systems secure and stable.
- Create, delete, and manage user accounts and permissions.
- Reset passwords and maintain user access control.
- Maintain LAN/WAN connections and monitor network performance.
- Configure routers, switches, cctv and firewalls.
- Support applications including Microsoft 365, antivirus systems, and other IT tools
- Install and manage software applications and licenses.
- Troubleshoot hardware issues and manage repairs or replacements.
- Responsible for installing and managing time attendance systems and company ERP software.
- Manage the renewal and administration of software licenses, domain names, web hosting services, SSL certificates, and other IT assets
- Keep records of configurations, issues, and changes.
IT SUPPORT TECHNICIAN
Alshaali Group
Ajman
03.2018 - 03.2020
- Install, configure, and update operating systems (Windows, Mac, etc.)
- Performed hardware diagnostics and repairs on desktops, laptops, Server and printers.
- Apply patches and updates regularly to keep systems secure and stable.
- Create, delete, and manage user accounts and permissions.
- Reset passwords and maintain user access control.
- Maintain LAN/WAN connections and monitor network performance.
- Configure routers, switches, cctv and firewalls.
- Support applications including Microsoft 365, antivirus systems, and other IT tools
- Install and manage Engineering software applications and licenses.
- Troubleshoot hardware issues and manage repairs or replacements.
- Responsible for installing and managing time attendance systems and Access Control.
- Responsible for the installation, configuration, and maintenance of CCTV systems.
- Responsible on-site IT support and perform installations by visiting branch offices
IT TECHNICIAN
Lulu Computers
Ajman
09.2013 - 06.2017
- Delivered on-site support to Victoria English School and MPO branch, ensuring classroom and office systems uptime
- Administered Windows Server 2012R2: user provisioning, group policy configuration, and password resets
- Configured routers, switches, printers, and attendance machines for new locations, reducing setup time by 30%
- Performed preventive maintenance and hardware repairs, extending device lifecycle and minimizing failures
Education
B.SC. -
IN COMPUTER SCIENCE
Skills
- Desktop & Laptop Repair
- Windows Server Administration
- Active Directory & Group Policy Management
- Network Configuration & Troubleshooting
- Remote Support
- Access Control & CCTV Systems
- Software Deployment & Patch Management
- Mail Server Administration
- Preventive Maintenance & System Monitoring
- IT Documentation & SOP Development
- Endpoint Security & Anti-Virus Management
- Customer-Centric Helpdesk Support
- Operating Systems
- Servers & Directory
- Tools & Utilities
- Networking
- Hardware
- Security
- Software
Certification
Microsoft Office 365: Administration
Languages
English
Arabic
Malayalam
Hindi
Personal Information
License: Valid UAE License
Timeline
SYSTEM ADMINISTRATOR
Lulu Emirates Computers
05.2020 - 10.2024
IT SUPPORT TECHNICIAN
Alshaali Group
03.2018 - 03.2020
IT TECHNICIAN
Lulu Computers
09.2013 - 06.2017
B.SC. -
IN COMPUTER SCIENCE
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