Ishfaq Shiekh

Dedicated hospitality professional with extensive expertise in front desk management, guest experience enhancement, and complaint handling within the hospitality industry. Proficient in utilising Opera Cloud PMS and room booking software to streamline check-in and check-out processes while ensuring seamless guest arrival and departure procedures. Demonstrates exceptional service orientation, telephone etiquette, and multi-line phone system management to address room service and housekeeping requests efficiently. Adept at maintaining customer focus under pressure, delivering high-quality service, and fostering positive guest relations. Committed to leveraging strong organisational skills and fast typing speed to optimise operational efficiency and contribute to the success of hospitality establishments.

• Reading Books
• Surfing Internet
• Cricket Lover

• Honored by Forbes Travel Guide for outstanding performance and excellence in delivering exceptional service, contributing to achieving world-class standards in hospitality.
• Awarded "Star of the Month" for exceptional performance and dedication within the department, demonstrating outstanding service and teamwork that exceeded expectations.
• Recognized as "Star of the Month" for the entire hotel, reflecting exceptional performance, outstanding service, and significant contributions to enhancing guest experiences and team operations