Ishita Podder
Dubai,UAE
Summary
Enthusiastic As a Hostess Or Waitress with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Hostess
Park Regis Kris Kin Hotel
Dubai, UAE
2024.05 - Current
- Greeted guests warmly and efficiently, ensuring a positive first impression.
- Managed reservations and seating arrangements, optimising guest flow during peak hours.
- Coordinated with waitstaff and kitchen teams to facilitate timely service for diners.
- Assisted in training new staff members, sharing knowledge of best practices and procedures.
- Handled guest inquiries and concerns with professionalism, fostering a welcoming environment.
- POS opening & Closing
- Cashiering
Waitess
Park Regis Kris Kin Hotel
Dubai, UAE
2023.05 - 2024.05
- Delivered exceptional customer service by attentively addressing guest inquiries and requests.
- Coordinated dining room activities to ensure smooth service flow and guest satisfaction.
- Maintained cleanliness and organisation of tables and service areas throughout shifts.
- Assisted in training new staff members on service standards and operational procedures.
Internship trainer
Vivanta By Taj Whitefield Bangalore
Bangalore, India
2021.11 - Current
- Trained and mentored interns on hospitality standards and service excellence.
- Developed and delivered engaging training modules to enhance employee skills.
- Collaborated with management to identify training needs and improve programmes.
- Assessed intern performance through feedback and evaluations to ensure competence.
- Implemented best practices in training methodologies to enhance learning outcomes.
- Provided ongoing support and guidance to interns throughout their training journey.
- Mentored interns individually when needed, ensuring their personal and professional growth.
Education
Bachelor's degree - Hospitality
International Institute of Hotel Management
India,Kolkata 2020.08 - 2023.06
Skills
- Time management
- Multi-tasking
- Attention to detail
- Adaptability to changing situations
- Patience and composure
- Handling difficult customers
- Customer satisfaction focus
- Guest relations
- Positive attitude
- Team Leadership
- Customer Service
Languages
English
Fluent
Hindi
Fluent
Bengali
Fluent
Timeline
Hostess
Park Regis Kris Kin Hotel
2024.05 - Current
Waitess
Park Regis Kris Kin Hotel
2023.05 - 2024.05
Internship trainer
Vivanta By Taj Whitefield Bangalore
2021.11 - Current
Bachelor's degree - Hospitality
International Institute of Hotel Management
2020.08 - 2023.06