ISHMAEL EDZIE
SHARJAH,United Arab Emirates
Summary
Motivated and dedicated ramp service agent with a passion for providing exceptional service and ensuring smooth operations at the airport. Strong attention to detail, excellent communication skills, and a proven ability to work effectively in fast-paced environments. Committed to delivering a positive customer experience while adhering to safety protocols and regulations.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Ramp Service Agent
Sharjah Aviation Airport (2021)
Sharjah
01.2021 - 11.2022
- - Efficiently loaded and unloaded cargo and baggage onto aircraft, ensuring accuracy and timeliness.
- Conducted routine inspections of aircraft for cleanliness and ensured serviceability of onboard equipment.
- Assisted passengers with boarding and disembarking processes, providing friendly and professional service.
- Acted quickly and effectively in emergency situations, following established protocols and ensuring passenger safety.
- Maintained clean and organized work area, adhering to safety and security regulations.
- Transported luggage to terminal areas for timely customer collection.
Customer Service Representative
Intellectual Capital Arabia
Dubai, United Arab Emirates
02.2020 - 04.2021
- Assisted customers with varying questions using product knowledge and service expertise.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Processed inbound customer calls, providing information on service or product upgrades
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Administration Assistant
Pneuma Multimedia Company
Accra, Ghana
03.2016 - 12.2019
- Drafted professional meeting agendas, took minutes and followed up on action items.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Received and screened high-volume internal and external communications, calls and email.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Managed customer orders and invoices to reduce financial discrepancies.
Education
Certification - Airport Ramp Services
Blue Ocean Traning & Consultancy
Dubai01.2021
Certification - Airport Operations
Blue Ocean Training & Consultancy
Dubai01.2021
Diploma of Education - Human Resources And Adult Education
University of Ghana
Accra 07.2016 - 01.2018
Skills
- - Loading and unloading cargo and baggage
- Aircraft cleaning and servicing
- Safety procedures and protocols
- Teamwork and collaboration
- Customer service excellence
- Time management and prioritization
- Materials handling and transport
- Public relations
- Communication skills
- Marketing
- Problem-solving
Languages
English
Advanced
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
THE BLESSEDNESS OF THE FAITHFULNESS OF GOD
THE BIBLE
Timeline
Ramp Service Agent
Sharjah Aviation Airport (2021)
01.2021 - 11.2022
Customer Service Representative
Intellectual Capital Arabia
02.2020 - 04.2021
Diploma of Education - Human Resources And Adult Education
University of Ghana
07.2016 - 01.2018
Administration Assistant
Pneuma Multimedia Company
03.2016 - 12.2019
Certification - Airport Ramp Services
Blue Ocean Traning & Consultancy
Certification - Airport Operations
Blue Ocean Training & Consultancy
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