Ishmeal Brima Kamara
Dubai
Summary
Accomplished Concierge with a proven track record at Four Seasons Hotel, excelling in conflict resolution and customer service. Adept at enhancing guest experiences through expert knowledge and efficient problem-solving. Fluent in multiple languages, ensuring personalized and adaptable service. Demonstrated success in improving guest satisfaction and fostering memorable stays.
Overview
5
5
years of professional experience
Work History
Concierge
Four Seasons Hotel
06.2022 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Upheld hotel policies and procedures by providing high level of customer service.
Concierge Agent
Emrill Service LLC,Bluevrad Point Downtown.
04.2020 - 11.2021
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Managed check-in and check-out procedures for guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
Diploma - Hospitality And Tourism Management
Institute of Business Management
Sierra Leone 02.2018
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Guest Services
- Hospitality
- Guest experiences
- Conflict Resolution
- Fluent in Multiple Languages
Languages
English
Advanced (C1)
Timeline
Concierge
Four Seasons Hotel
06.2022 - Current
Concierge Agent
Emrill Service LLC,Bluevrad Point Downtown.
04.2020 - 11.2021
Diploma - Hospitality And Tourism Management
Institute of Business Management
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