ISHRATH UNNISA
Al Ain City,AZ
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
2
2
years of professional experience
Work History
Phone Banking officer
HDB financial services ltd
01.2019 - 06.2021
- Handling and resolving customers complaint/queries over phone
- Selling various banking products to customers over phone
- Providing customers with relevant product and service information.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Education
MBA - HR, Marketing
Bangalore University
Bangalore06.2018
Skills
- Goal-oriented mindset
- Stress Tolerance
- Client Confidentiality
- Performance Tracking
- Complaint Management
- Goal-Oriented
- Time tracking
Education
- Bangalore university, 2018, Mba (HR and marketing),
Projects
NEW ISSUES AND CHALLENGES IN MERCHANT BANKING
A set of financial institutions that are engaged in providing specialist services, which generally include the acceptance of bill of exchange, corporate finance, portfolio management and other banking services.
Skills
- Effective communication skills
- Creative thinking and problem solving skills
- Ability to work in team
Interests
- Painting
- Photography
- Cooking
Contact
ishrathu37@gmail.com, 8722019017, 23rd ward bambe tailer road, bagepalli
Objective
I seek challenging opportunities where I can use my skills for the success of the organisation.
Personal Information
- Date of Birth: 04/04/1996
- Nationality: Indian
- Marital Status: Married
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Telugu
Intermediate (B1)
Urdu
Upper intermediate (B2)
Visa Status
Visit Visa
Timeline
Phone Banking officer
HDB financial services ltd
01.2019 - 06.2021
MBA - HR, Marketing
Bangalore University
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