Ishu Kumar
Dubai
Summary
Dynamic professional with extensive experience as a Freelancer and Certified Restaurant Supervisor at Bikanervala Dubai. Proven problem-solver with advanced computer skills and expertise in guest handling.
Consistently enhanced client satisfaction by delivering high-quality results and optimizing service operations, which drove repeat business and improved overall efficiency. Skilled in project management and building strong vendor relationships.
Currently seeking a full-time role that offers professional challenges and allows me to leverage my interpersonal skills, effective time management, and problem-solving abilities.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Restaurant Supervisor
Bikanervala Dubai
Dubai
02.2024 - Current
- Led daily restaurant operations ensuring 100% compliance with Bikanervala’s quality, hygiene, and brand standards, maintaining top customer satisfaction ratings.
- Supervised and trained a multicultural team of service staff, improving efficiency and reducing service errors by implementing
- Handled guest relations and resolved complaints promptly, boosting repeat customer visits and positive online reviews.
- Monitored stock levels, reduced wastage, and optimized ordering processes, resulting in noticeable cost savings without compromising quality.
Restaurant Cashier
Bikanervala Dubai
Dubai
12.2021 - 01.2024
- Handled high-volume cash, card, and digital payments with 100% accuracy, maintaining zero.
- Provided friendly, efficient service, resolving queries and enhancing customer satisfaction ratings.
- Consistently processed transactions faster than store average while maintaining accuracy and compliance with
- Followed strict cash-handling procedures and security protocols, reducing potential loss and ensuring audit readiness.
Freelancer
Freelance Computer Operator / Administrative Support
- Expertly handled data entry, database updates, and document management with high accuracy, ensuring error-free records and timely
- Provided comprehensive administrative assistance including scheduling, correspondence, and file organization, improving office workflow
- Utilized Microsoft Office Suite, Google Workspace, and specialized software to streamline tasks, automate reports, and support client needs effectively.
- Maintained strict confidentiality of sensitive information while effectively liaising with clients and team members to facilitate smooth operations.
Education
Google Digital Marketing - E-commerce
Coursera(Online Education)
Dubai, UAETSI Quality Services Person- In-Charge Award - Food Science
TSI Quality Services
Duabi, UAE01.2033
Bachelor Of Arts - English , Political Science , Sociology.
Chaudhary Charan Singh University
India 12.2022
Front-Hand Web Developing(HTML, CSS) - Web Development
IITSCL
Delhi, India12.2019
Skills
- Problem-solving, Guest handling, Market research
- Advance Computer Knowledge
- Windows UI, Software Installation, Networking, MS Office Advance level
- Typing Speed 45-WPM
- E-commerce website handler
- Pc Gaming Or X-Box Gaming
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Service Excellence
Increased guest satisfaction scores from 85% to 95% within 6 months by improving service training and implementing a feedback system.
Team Development
Trained and mentored 12 staff members, leading to a 25% improvement in order accuracy and faster table turnover times.
Certification
- Chemical Handling Training For Guard Pro , REZA HYGIENE-DUBAI - SEPTEMBER-2024.
- E-commerce Marketing Course , UDEMY - AUGUST-2024.
- Basic Food Safety , BIKANERVALA-DUBAI - AUGUST-2024.
- Cybersecurity Awareness , VIDYA VIKAS MANDA-INDIA - JULY-2021.
Languages
Russian
Elementary (A2)
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Additional Information
Hobbies:
- Billiards , Rubik’s Cube , Chess Board , Video Games , Music.
Timeline
Certified Restaurant Supervisor
Bikanervala Dubai
02.2024 - Current
Restaurant Cashier
Bikanervala Dubai
12.2021 - 01.2024
Freelancer
Freelance Computer Operator / Administrative Support
Google Digital Marketing - E-commerce
Coursera(Online Education)
TSI Quality Services Person- In-Charge Award - Food Science
TSI Quality Services
Bachelor Of Arts - English , Political Science , Sociology.
Chaudhary Charan Singh University
Front-Hand Web Developing(HTML, CSS) - Web Development
IITSCL