MUFADDAL BIDEWALA
Dubai
Summary
Logistics and documentation professional with experience in shipping operations, import/export documentation, and customer care across the UAE and India. Skilled in coordinating delivery order issuance, customs and port compliance, and financial reconciliation. Proven track record of maintaining accuracy under tight deadlines, improving process efficiency, and delivering strong client and stakeholder satisfaction.
Overview
4
4
Languages
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work history
Documentation Executive
Diamond Shipping Services LLC
Dubai
2024.07 - Current
- Managed end-to-end documentation processes for import shipments across major UAE ports (Jebel Ali, Sharjah, Ajman), ensuring compliance with port and customs regulations.
- Issued Delivery Orders (DOs) with high accuracy and within tight deadlines, contributing to smooth cargo release and client satisfaction.
- Collected and reconciled DO issuance fees through multiple payment channels including Dubai Trade portal, bank transfers, and cash, maintaining 100% financial accuracy.
- Verified Bills of Lading, invoices, and authorization letters to ensure completeness and prevent costly documentation discrepancies.
- Processed DO extensions, demurrage, and detention charges while securing timely payments and avoiding additional client liabilities.
- Issued No Objection Certificates (NOCs) and Exchange Letters promptly in accordance with company policies and customer requests.
- Prepared and submitted daily financial collection reports for accounts team reconciliation, ensuring transparency and audit readiness.
- Maintained meticulous documentation archives to support internal audits and compliance with regulatory standards.
Senior Executive - Customer Service
CMA CGM
2021.08 - 2024.04
- Handled import and export bookings, ensuring compliance with company policies and shipping regulations.
- Responded to customer queries via email, NOVA portal, and phone, managing amendments and disputes efficiently.
- Resolved escalations with 100% closure within 24 hours, enhancing customer satisfaction.
- Liaised with customers to obtain mandatory shipment details and prevent booking delays.
- Worked with sales teams to provide accurate rate confirmations and booking support.
- Monitored vessel schedules and equipment availability, optimizing container allocation.
- Implemented SOP improvements, reducing booking errors by 15%.
- Managed booking queues to maintain zero backlog and ensure timely processing.
- Conducted process audits, identified gaps, and implemented corrective measures.
- Trained and mentored 5+ new team members, improving overall team efficiency.
- Coordinated container imbalance movements and prepared weekly performance reports.
- Supported financial reconciliations and dispute resolutions in collaboration with accounts.
Education
Bachelor of Commerce -
N.K.T.T College of Arts, Science and Commerce
Mumbai, India 2019.06 - 2021.04
Skills
- Import/Export Documentation
- Delivery Order (DO) Processing
- Customs & Port Compliance
- Bills of Lading Verification
- Financial Reconciliation
- Customer Service & Escalation Resolution
- Booking & Vessel Schedule Coordination
- Process Improvement
- Team Training & Mentoring
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Report Analysis
- Organizational Planning
Certification
- Diploma in MS Office - Microsoft Office applications
- Diploma in Software Application - software development and programming
- Diploma in Graphic Designing
- Diploma in Web Designing
- Diploma in Tally - accounting and financial management software
LANGUAGES
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Urdu
Fluent
SYSTEMS & APPLICATIONS
- Dubai Trade
- LARA
- IBook
- NOVA
- Salesforce
- AFSYS
- Ship Logix
Timeline
Documentation Executive
Diamond Shipping Services LLC
2024.07 - Current
Senior Executive - Customer Service
CMA CGM
2021.08 - 2024.04
Bachelor of Commerce -
N.K.T.T College of Arts, Science and Commerce
2019.06 - 2021.04