Accomplished professional with expertise in operational strategy and leadership, process improvement, and business development. Demonstrates proficiency in digital management, project coordination, and strategic organisational planning. Adept at financial management, risk mitigation, and time management efficiency. Known for adaptability in dynamic environments and strong analytical thinking. Proficient in Microsoft Office Suite with a focus on communications oversight and solution development.
Hi, I’m
Islam Ahmed
Cairo
Summary
Overview
23
years of professional experience
1
Certification
Work history
Commercial International BankCairo, Egypt
Head of E-Payments Operations Support
01.2022 - Current
Job overview
- Enhanced productivity by restructuring workflows and implementing innovative approaches
- Defined service level agreements with all departments
- Identified opportunities in target markets and generated leads
- Kept abreast of industry trends, utilising CRM for client management and follow-up
- Directed E-Payments support, minimised errors via robust controls and process oversight
- Managed project upgrades to maintain continuous improvement
- Drove advancements alongside Business and Strategic Initiatives departments for key projects
- Devised solutions for complex challenges, enhancing process efficiency and continuous improvement
Al Hilal BankDubai, UAE
Senior Operations Manager
11.2009 - 03.2021
Job overview
- Served as primary advisor to clients while identifying profitable opportunities
- Collaborated with senior management to develop branch expansion strategies
- Increased overall sales by executing focused marketing strategies
- Developed robust client connections, driving customer loyalty and ongoing business
- Implemented strategies to increase sales from existing customers, boosting annual revenue
- Analysed market trends and offered financial risk assessment recommendations
- Addressed sales challenges to improve business processes
Commercial International BankCairo, Egypt
Operations Controller
04.2009 - 10.2009
Job overview
- Evaluated vendor partnerships to ensure high-quality service at cost-effective rates
- Applied risk reduction techniques to protect company assets
- Collaborated with key stakeholders to develop strategic growth plans
- Revised branch policies and implemented new framework across 18 branches
Al Hilal BankDubai, UAE
Branch Operations Manager
04.2008 - 03.2009
Job overview
- Implemented best practices to maintain professional client issue resolution
- Directed operational controls for new branch setups
- Developed and executed updated bank procedures as Branch Operations Manager
- Enhanced branch efficiency by revising procedures and devising future strategies with senior leaders
- Supervised operations, ensuring strict adherence to industry regulations
Noor BankDubai, UAE
Operations Manager
01.2008 - 04.2008
Job overview
- Led setup and launch of new branches, managing operations, controls, and services
- Implemented updated procedures, ensuring efficient client service
- Monitored financial transactions to detect and prevent fraudulent activities
- Carried out performance evaluations, recognising development needs and advancement potential
Mashreq BankDubai, UAE
Counter Service Manager
07.2005 - 01.2008
Job overview
- Secured zero findings in audit reports, evidencing strict compliance
- Initiated measures to safeguard against financial losses
- Maintained accuracy while handling large transaction volumes in peak periods
- Expertly handled cash transactions, reducing errors and maintaining precise records
- Addressed customer concerns promptly, fostering continued satisfaction and loyalty
- Directed senior marketing and sales staff, ensuring optimal performance
HSBCAlexandria, Egypt
Uni-Teller, Cash Supervisor
06.2004 - 06.2005
Job overview
- Ensured the efficient operation of registers, supported and influenced the Cashier team, took over Cashier duties as necessary, and handled maintenance tasks
- Supported cashier development and accuracy using various tools
- Collaborated with colleagues to implement safety protocols, reducing workplace accidents and ensuring compliance with banking standards
Mahoney Shipping and Marine ServicesAlexandria, Egypt
Documentation Specialist
10.2001 - 05.2004
Job overview
- Managed loading and discharging operations for Adriatic Ships, acting as primary contact
- Enhanced document development by resolving potential issues proactively and communicating effectively
Education
Alexandria UniversityAlexandria, Egypt
Bachelor's Degree from Accounting and Business, English department
University overview
Skills
- Operational Strategy and Leadership
- Process Improvement and Optimisation
- Business Development and Management
- Digital Management and Electronic Oversight
- Project Coordination and Implementation
- Strategic Development and Organisational Planning
- Financial Management Expertise
- Risk Mitigation and Supervision
- Time Management Efficiency
- Adaptability in Dynamic Environments
- Communications Oversight
- Analytical Thinking and Solution Development
- Proficient in Microsoft Office Suite
Websites
Certification
- Aman Takaful and Savings Programme, Aman, 2013
- Operation Policy Certification Program 'i-know', Al Hilal Bank, 2012
- The 7 Habits of Highly Effective People for Associates, FranklinCovey, 11/05
Accomplishments
Accomplishments
- Supervised team responsible for executing well on projects, leading to 30% increased revenue.
- Implemented new process, streamlining work and increasing efficiency 60%
- Collaborated with team of 83 in development of risk and control self-assessment .
- Documented and resolved old processes’ issues, contributing to an increase of 200% in the market share.
Languages
Arabic, English
Native
French
Intermediate
B1
German
Beginner
A1
Timeline
Head of E-Payments Operations Support
Commercial International Bank
01.2022 - Current
Senior Operations Manager
Al Hilal Bank
11.2009 - 03.2021
Operations Controller
Commercial International Bank
04.2009 - 10.2009
Branch Operations Manager
Al Hilal Bank
04.2008 - 03.2009
Operations Manager
Noor Bank
01.2008 - 04.2008
Counter Service Manager
Mashreq Bank
07.2005 - 01.2008
Uni-Teller, Cash Supervisor
HSBC
06.2004 - 06.2005
Documentation Specialist
Mahoney Shipping and Marine Services
10.2001 - 05.2004
Alexandria University
Bachelor's Degree from Accounting and Business, English department
6 2001
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