Overview
Work history
Timeline
Generic
Islam Al-Azab

Islam Al-Azab

Cairo

Overview

20
20
years of professional experience

Work history

Night manager / Acting Assistant Front office Manager

Pyramisa Hotel Suites
Cairo
03.2025 - 08.2025
  • Together with the FOM, she or he supervises and delegates duties to front office team members and prepares work schedule for them.
  • Proper room allocation and confirm relevant guest information, verify guest's payment method.
  • Plan weekly schedules, monitors team attendance and manage leave calendar.
  • Supervises all sections and suggests improvements in operation where she/he finds opportunities to develop service standard.
  • Plans and organizes departmental periodical training sessions on courtesy, efficiency, and job knowledge.
  • Ensures good communication and cooperation between front office department and other departments.
  • Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
  • Maintains a personalized service standard of the reception by constant training and motivation of the team members.
  • Liaise closely with Housekeeping to ensure that optimum number of room are available and all incoming guests requirements are met.
  • Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly.
  • Conducts daily briefings

Duty Manager / Acting AFOM

Baron Resort Sharm El-Sheikh
Sharm El-Sheikh
05.2024 - 03.2025
  • Company Overview: Baron Group Hotels and resorts group
  • Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.
  • Work with management to assess and improve processes and policies.
  • The Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Baron Group Hotels and resorts group.
  • Supervise shift for smooth running in all areas of Front Office, Front Desk, Concierge, Bell Desk, Limousine / Airport Services, Business Centre, Guest Services and Executive Lounge - on a day-to-day basis and to achieve the goals set for Guest Services.
  • Baron Group Hotels and resorts group

Front Desk Manager / Acting Assistant Front office Manager

Pyramisa Hotel Suites
Cairo
01.2022 - 12.2022
  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
  • Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
  • Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department.
  • Tending to guests' complaints and questions and providing exceptional conducting performance reviews with the front desk staff.
  • Generating reports and feedback for presentation to the general manager.
  • Require the Front Office staff to act positively to all guest, with a special care to regular guests to all and VIP's.
  • Being responsible for the completion and timely submission of all required statistics and performance reports when needed.

Chief Concierge / Duty Manager

The Regency Kuwait Hotel
Kuwait
09.2019 - 11.2020
  • As a Chief Concierge you represent property management in resolving any guest related situation and ensure that the highest levels of hospitality and service are provided.
  • You are responsible to ensure that the quality of service is impeccable.
  • As a Chief Concierge handle pre/during and post arrival communications and welcome guests; at the same time you are the focal point in the lobby, so you oversee the area and manage the flow of questions and directs guests, managing the tracking of service issues.
  • Directs and controls all subordinates in the Concierge, Guest Relations, Bell Desk, Doorman, Valet Staff, cooperating and supporting the Front Desk to ensure that all operational matters are handled on time and guest's expectations are met and exceed in line with policies and Procedures of the hotel.
  • Training Program.
  • Certified level 111 AYS – DTS agent.
  • Associate of the month 2008, Selected the Most Congenial, friendly, and popular.
  • Award of excellence for 2008.

Communication Center Manager / Acting Duty Manager

The Regency Kuwait Hotel
Kuwait
07.2014 - 08.2019
  • Meet all arriving guests during duty hours and ensure that their needs are met and satisfied.
  • Meet and escort all V.I.P guest to their assigned rooms.
  • Handle front office training and report to room’s division department.
  • Prepare incident and missing items report when the need arises.
  • Tour the hotel premise and report any deficiencies and/or maintenance works to the concern department.
  • Coordinate with all departments on matters relating to the general operation of the hotel during his tour of duty.
  • Fully conversant with the Hotel Emergency procedures in relation to Fire, Bomb threat and Health & Safety and to be a part of the Hotel Emergency Team.
  • Perform other assigned duties that contribute to the Company's mission and objectives.

Communication Center Assistant Manager

The Regency Kuwait Hotel
Kuwait
04.2013 - 07.2014
  • Identify the on Job training goals, based on the standards of operations.
  • Analyze the job needs; improving the employees performance according to the job needs.
  • Departmental Orientation, providing the new associates with needed Knowledge and Job skills.
  • Developing the employee to encourage and support associates on developing their work skills.
  • Operations, Works with other department managers and associates to execute the daily activities of the Loss Prevention department.
  • Focuses on meeting or exceeding department goals and ensures compliance with Regency Operating Standards to maintain brand integrity.
  • Guest Satisfaction, Associates strive to meet or exceed customer expectations, helps build customer loyalty through product and service excellence.
  • Financial Management, participates in managing company assets and guest belonging.
  • Human Resources, Develops self and team colleagues to deliver excellent products and services, sustains a work environment that focuses on fair and equitable treatment and satisfaction to enable business success.
  • Supervises daily Communication Centre shift operations and ensures compliance with all policies, standards and procedures.
  • Completes and maintains all required Communication Centre monthly reports.
  • Conducts Monthly Communication Centre departmental meetings and continually communicates a clear and consistent message regarding the Communication Centre goals to produce desired results.
  • Supervises staffing levels to ensure that all guest service, inquiries and calls are accommodated and handled, all operational needs and financial objectives are met.
  • Perform other assigned duties that contribute to the Company's mission.

At Your Service Shift leader & Business Center Supervisor

Marriott Sharm El Sheik Beach Resort
Sharm El Sheik
03.2007 - 06.2009
  • Sets a positive example for AYS, Continuously interacts with customers (via Courtesy Calls) to obtain feedback on quality of product, service levels and overall satisfaction.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
  • Empowers associates to provide excellent customer service.
  • Ensures associates understand expectations and parameters.
  • Participates in hospitality audits for associates and gives appropriate feedback to improve individual hospitality skills.
  • Trains associates in Problem Resolving and maintains high focus of resolving any Guest issues.
  • Attends pre- and post-convention meetings as needed to understand group needs and communicates critical information to the AYS staff.

Your Service Agent and Business Center Shift Leader

Marriott Sharm El Sheik Beach Resort
Sharm El Sheik
03.2005 - 03.2007
  • To be one stop service, decrease guest complaints and increase guest satisfaction.
  • Provide the guest with information about hotel.
  • Answering all incoming calls in a courteous manner, using correct telephone etiquette.
  • Handle all room services; housekeeping, wake-up Calls, maintenance orders and room reservation up to guest satisfaction.
  • Record all guest complaints.
  • Handle and record all deliveries for at your service department.
  • Fulfill every guest requirement quickly and in the time limit required.
  • Communicate effectively with guests and co-worker.
  • Understand hotel & safety procedures.

Timeline

Night manager / Acting Assistant Front office Manager

Pyramisa Hotel Suites
03.2025 - 08.2025

Duty Manager / Acting AFOM

Baron Resort Sharm El-Sheikh
05.2024 - 03.2025

Front Desk Manager / Acting Assistant Front office Manager

Pyramisa Hotel Suites
01.2022 - 12.2022

Chief Concierge / Duty Manager

The Regency Kuwait Hotel
09.2019 - 11.2020

Communication Center Manager / Acting Duty Manager

The Regency Kuwait Hotel
07.2014 - 08.2019

Communication Center Assistant Manager

The Regency Kuwait Hotel
04.2013 - 07.2014

At Your Service Shift leader & Business Center Supervisor

Marriott Sharm El Sheik Beach Resort
03.2007 - 06.2009

Your Service Agent and Business Center Shift Leader

Marriott Sharm El Sheik Beach Resort
03.2005 - 03.2007

Similar Profiles

Create profile
Islam Al-Azab