- Arabic:
- Native Proficiency
Islam Awad
Abu Dhabi
Summary
Sales and solutions professional with over 15 years of experience in educational technology, HR software, and AI product development. Proven track record in account management, cross-selling, and market expansion, delivering successful mega-projects. Expertise in selling LMS, SIS, LXP, and AI-powered learning platforms to educational institutions and enterprises. Certified ISO 27001 and 20000 Lead Auditor with a strong focus on organizational development and technical assessment solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Manager
Tahaluf UAE/KSA
01.2022 - Current
- Key Achievements in Sales & Account Management:
- - Identified and closed new business opportunities resulting in 30% market growth
- - Achieved 95% client retention rate through strategic account management
- - Work with cross-functional teams to implement enterprise-wide educational technology solutions
- - Designed and sold AI-enabled learning frameworks to educational institutions
- - Managed key client accounts with focus on cross-selling and solution expansion
- - Developed customer-specific AI agent solutions for R&D and learning applications
- - Successfully sourced and integrated new solutions to address evolving customer pain points
Project Manager
Eligma
01.2021 - 01.2022
- Sales & Project Leadership:
- - Managed $3M+ technology project sales cycles from lead generation to implementation
- - Directed vendor sourcing and selection processes for educational technology platforms
- - Led technical sales presentations and solution demonstrations to key stakeholders
- - Facilitated client workshops to align technical solutions with business strategy
- - Oversaw LMS implementation projects with focus on customer satisfaction and retention
- - Developed platform integration strategies that enhanced customer user experience
Learning Business Development Team Leader
Boost Consulting & Training
01.2020 - 01.2021
- Business Development & Sales Excellence:
- - Led educational technology sales initiatives, exceeding solution targets by 40%
- - Increased overall business profitability by 25% through strategic account management
- - Developed and sold client-specific learning management systems and platforms
- - Established long-term technology partnerships that expanded market reach
- - Created comprehensive sales strategies for educational software solutions
- - Built strong customer relationships leading to recurring revenue and referrals
Training & Development Manager
British Orchard Academy
01.2018 - 01.2020
- Program Development & Solution Sales:
- - Designed and sold customized career development programs to educational institutions
- - Implemented leadership development initiatives that enhanced organizational performance
- - Created targeted assessment methodologies for technical and behavioral skills evaluation
- - Developed comprehensive orientation and employee development systems
- - Enhanced customer engagement through innovative learning solution strategies
- - Established performance tracking systems that demonstrated measurable ROI
Learning & Development Manager
Abu Dhabi Chamber of Commerce / UAE Academy
01.2007 - 01.2018
- Sales Growth & Technology Implementation:
- - Built comprehensive learning ecosystems that expanded training revenue by $15M
- - Successfully sold and deployed LMS, mobile learning, and virtual learning platforms
- - Achieved 60% increase in customer base through strategic market expansion
- - Led sales initiatives for educational technology solutions across multiple market segments
- - Developed cybersecurity training programs and certification pathways
- - Created integrated assessment and development planning solutions for organizational clients
- - Established succession planning frameworks using AI-powered analytics tools
Learning Consultant
Al Khwarizmi International College
01.2004 - 01.2007
- Educational Technology Solutions & Consulting:
- - Designed and sold instructional technology solutions for adult learning programs
- - Supported educational institutions in technology integration and platform adoption
- - Developed comprehensive assessment measures for technical skill evaluation
- - Created organizational development consulting frameworks for educational sector
- - Implemented behavioral skills assessment tools and development planning systems
Deputy Export Sales & Marketing Manager
Aboulenein Group
01.2000 - 01.2003
- Sales Strategy & Market Development:
- - Developed and executed regional export sales strategies across multiple markets
- - Managed key account relationships and expanded customer base significantly
- - Led cross-selling initiatives that increased account profitability
- - Established trade relationships and partnership networks for market expansion
- - Implemented customer relationship management systems to enhance sales performance
Sales Supervisor
Coca Cola
01.1999 - 01.2000
- Sales Team Leadership & Performance Management:
- - Led high-performing sales teams and exceeded revenue targets consistently
- - Implemented strategic coaching and development programs for sales personnel
- - Enhanced sales performance through data-driven analysis and strategic planning
- - Developed customer relationship strategies that improved retention and growth
Education
MBA - undefined
Abu Dhabi University
01.2011
BSc - Accounting & Auditing
Suez Canal University
01.1999
Skills
- Sales and business growth strategies
- Educational tech sales expertise
- AI-driven product sales solutions
- Client account management skills
- Cross-selling techniques and market growth strategies
- Consultative software sales approach
- New business acquisition tactics
- Customer needs analysis and solution sourcing
- Revenue enhancement techniques
- Project management for technical solutions
- Integration of HR technology solutions
- Implementation of learning management systems
- PMP-certified project oversight
- Deployment of software platforms
- Development of cybersecurity solutions
- Lead auditing for ISO standards
- Tools for technical skill assessment
- AI-enhanced planning platforms
- Consulting for program development
- Designing career advancement programs
- Creating leadership training initiatives
- Consulting for organizational growth
- Solutions for succession planning
- Behavioral skills evaluation tools
- Optimizing user experiences in tech products
- Systems for performance management in education
- HR Technology Solutions
Certification
- HABC Health & Safety Certification (2014)
- Toastmasters Advanced Communication Certificate (2015)
- Digital Marketing Professional (2016)
- Organizational Development Consultant (2016)
- Technical & Behavioral Skills Assessment Specialist (2017)
- KPI HR Authority Certification (2018)
- Certified Business Executive (IBITAA) (2018)
- Certified Global Leadership Assessment Practitioner (2019)
- Project Management Professional (PMP) | PMI (2019)
- PMI Risk Management Professional | PMI (2020)
- ISO 20000 Lead Auditor | IT Service Management (2021)
- ISO 27001 Lead Auditor | Information Security Management (2021)
- IBM Applied AI Professional Certificate | IBM (2022)
- Business Analysis Techniques | Jeremy Aschenbrenner (2023)
Languages
- English:
- Fluent Professional Working Proficiency
Key Achievements & Metrics
- - 2023-205 $15M+ Revenue Growth in training and educational technology sales
- - 40% Sales Target Exceeded in learning solution sales initiatives
- - 95% Client Retention Rate through strategic account management
- - 60% Customer Base Expansion in educational technology market
- - 30% Market Growth through new business development
- - 25% Profitability Increase
- Via cross-selling and solution optimization
- - 2021-2022$3M+ Project Portfolio Management
- In educational technology implementations
Professional Focus Areas
- - Educational Technology Sales & Implementation
- - AI Product Development & Sales (Learning Agents)
- - HR Technology Solutions & Integration
- - Cybersecurity Training Program Development
- - Organizational Development Consulting
- - Large-Scale Project Management & Delivery
- - Customer Relationship Management & Expansion
- - Technical & Behavioral Assessment Solutions
Timeline
Sales Manager
Tahaluf UAE/KSA
01.2022 - Current
Project Manager
Eligma
01.2021 - 01.2022
Learning Business Development Team Leader
Boost Consulting & Training
01.2020 - 01.2021
Training & Development Manager
British Orchard Academy
01.2018 - 01.2020
Learning & Development Manager
Abu Dhabi Chamber of Commerce / UAE Academy
01.2007 - 01.2018
Learning Consultant
Al Khwarizmi International College
01.2004 - 01.2007
Deputy Export Sales & Marketing Manager
Aboulenein Group
01.2000 - 01.2003
Sales Supervisor
Coca Cola
01.1999 - 01.2000
MBA - undefined
Abu Dhabi University
BSc - Accounting & Auditing
Suez Canal University