Islam Loutfy

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.

- Acquire a thorough understanding of key customer needs and requirements.

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensure the correct products and services are delivered to customers in a timely manner.

- Serve as the link of communication between key customers and internal teams.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

- Play an integral part in generating new sales that will turn into long-lasting relationships.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

- Coordinating and monitoring supply chain operations.

- Ensuring premises, assets and communications are used effectively.

- Utilizing logistics IT to optimize shipping and transport procedures.

- Ensure after sales satisfaction.

- Reporting and providing feedback to management using financial data collected.

Emirates customers, provide them with details on Emirates tariff fares and actively issue tickets and sell related products. - Issue and amend Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customers' requests are met in order to provide them with excellent service. - Highlight to customers the legal requirements covering their journey such as passport, visa and health requirements and other details such as check-in place and time. - Achieve individual sales revenue and sales conversion targets and maintaining 100% quality level for each customer's engagement and booking. - Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership, Dubai stopovers, hotel bookings and upgraded fares. - Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. - Training new joiners on how to handle customers' inquiries and providing them with the needed product knowledge mostly used by agents of the same skill set.

• Monitored product quality data and highlighted trends for analysis.
• Resolved operational process failures by accurately identifying root causes.
• Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
• Used visual inspection methods to confirm integrity, function and safety.

• Kept reception area clean and organised to uphold professional office reputation.
• Offered knowledgeable, friendly support to in-office guests.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.