ISLAM MUHAMMAD
Senior Waiter
Dubai,DU
Summary
Experienced Waiter with over 4 years of experience in Food and Beverage Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Senior Waiter
WAITER/ Black Tap Craft Burgers & Shakes
Jumeirah Al Naseem Hotel Dubai
Dubai, United Arab Emirates
10.2020 - Current
- Taking customer orders and delivering food and beverages.
- Providing excellent wait service to ensure satisfaction.
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Collect cash, checks, and credit card payments from customer.
- Make change accurately and efficiently.
- Issue receipts to customers.
- Deal with returns and refunds as necessary.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
Banquet Waiter
WAITER /CASHIER / Holiday Inn Hotel Bur Dubai
Embassy District, United Arab Emirates
Dubai, United Arab Emirates
04.2018 - 04.2020
- Arranged linens and table settings according to seating plan and event theme.
- Returned reusable goods and serving equipment for inventory and restock.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Provided friendly, courteous service to create memorable moments for guests.
Waiter
Byblos Hospitality Al Sarab Hotel
Dubai, United Arab Emirates
11.2014 - 11.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
Associate of Science - Engineering, Science
Qurtuba College
Peshawer Pakistan 06.2009 - 05.2011
High School Diploma -
Qurtuba School
Peshawar Pakistan 04.2006 - 03.2008
Skills
Customer service
Guest relations management
Accurate money handling
High-volume dining
Compliance standards
Safe food handling
Menu presentation
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Supervised team of 8 staff members.
Certification
Driver License
Timeline
Senior Waiter
WAITER/ Black Tap Craft Burgers & Shakes
Jumeirah Al Naseem Hotel Dubai
10.2020 - Current
Banquet Waiter
WAITER /CASHIER / Holiday Inn Hotel Bur Dubai
Embassy District, United Arab Emirates
04.2018 - 04.2020
Waiter
Byblos Hospitality Al Sarab Hotel
11.2014 - 11.2017
Associate of Science - Engineering, Science
Qurtuba College
06.2009 - 05.2011
High School Diploma -
Qurtuba School
04.2006 - 03.2008