Islam Samy Mohamed
Dubai
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
10
10
years of professional experience
Work History
TELLER
COMMERCIAL BANK OF DUBAI
08.2017 - Current
- And CUSTOMER SERVICES, Airport T3 branch):
- Management for the cash and currency of the branch by;
- Receiving all excess cash and currency from other tellers
- Receiving cash from the customers for deposits
- Issue guarantees and security cheque
- Responsible for preparing branch reports and financial transactions and sending them to back office for review
- Handle with the customers and solve any problem facing them in the branch
- Read, sign, follow up all the circulars from the head office or admin office and respect rules, policies of the company
- Forward technical support requisitions to admin office
- Respect AML rules, policy and procedures of the company wherever applicable
- Deposit in different accounts (Cash Online, Noqodi, Tahaluf …..)
- Make payment for Sharjah police .
AL FARDAN EXCHANGE
02.2015 - 08.2017
- CHIEF TELLER and Customer Services, Satwa Branch) :
- Management for the cash and currency of the branch by;
- Receiving all excess cash and currency from other tellers
- Arranging excess cash of the branch to deposit in the bank
- Making inter branch send and receive for cash and currency from other branches
- Monitors daily market rate and decide the buying and selling rate of each currency to attract new customers, retain existing customers and ensuring maximum profitability for the company
- The general duties and responsibility:-
- Making currency exchange and dealing by different types of currency
- Provide fast, excellent and error free remittance services (Telex Transfer, Demand Draft, Western Union, Instant Cash, Credit Card Payment, Bills Payments etc) to customers from the publishing time of the branch in a very professional way
- Discussing with customers , explaining and promoting the new products and existing products such as our main product prepaid visa Travel Ez and our services
- Attend all telephone calls and give currency rate / information as required by customers
- Respect AML rules, policy and procedures of the company wherever applicable
- Deal with customer complaints and find suitable solutions or inform and follow up such complaints with customer care department in Head office
- Read, sign, follow up all the circulars from the head office or admin office and respect rules, policies of the company
- Forward technical support requisitions to admin office
- Respect office guidelines of the company and always keep the counter, drawers, tables and workplace neat and clean
- Provide adequate and necessary information whenever required to Head office, administration office or various department of the company
- Attend the training programs organized by HR department.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked flexible hours across night, weekend and holiday shifts
- Organized and detail-oriented with a strong work ethic
- Paid attention to detail while completing assignments
- Strengthened communication skills through regular interactions with others
- Excellent communication skills, both verbal and written
Etisalat Egypt
04.2013 - 10.2014
- Responsible for helping the customer for solving any problem
- Trying to fix any problems and handle with customer
- Trying to calm the Customer down and helping him in solving his problem perfectly.
- Managed time efficiently in order to complete all tasks within deadlines
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
Education
Bachelor of Commerce - Accounting
Ain Shams University
Cairo05.2012
Skills
- Computer Skills:
- Fast learner and can easily deal with different computer and internet applications including;
- MS Office : Very good
- Interpersonal skills:
- Excellent communication skills with the ability to negotiate with enthusiastic attitude
- Result oriented with the ability to work under stress and be a part of a team
- Balance Cash Drawers
- Teller Auditing
- Commercial Servicing
- Balance Verification and Reconciliation
Accomplishments
- Fraud Awareness Annual E-learning Course (Commercial Bank Of Dubai)
- Code value E-Learning course (Commercial Bank Of Dubai)
- Fraud E-learning Course (Commercial Bank Of Dubai)
- Anti-Money laundering E-Learning Course (Commercial Bank Of Dubai)
- Information Security Awareness Course (Commercial Bank Of Dubai)
- Code of Conduct E-learning Course (Commercial Bank Of Dubai)
- Business Continuity Management E-Learning (Commercial Bank Of Dubai)
- Induction & orientation program (Al Fardan Exchange)
- Understanding of remittances (Al Fardan Exchange)
- AFEX product & Services Awareness (Al Fardan Exchange)
- Wages production system (WPS) (Al Fardan Exchange)
- AML compliance and combating Terrorism Financing (Al Fardan Exchange).
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
TELLER
COMMERCIAL BANK OF DUBAI
08.2017 - Current
AL FARDAN EXCHANGE
02.2015 - 08.2017
Etisalat Egypt
04.2013 - 10.2014
Bachelor of Commerce - Accounting
Ain Shams University
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