Islem Hafsi

Sales Strategy and Achievement:

• Developed and executed comprehensive sales strategies to achieve and exceed B2B sales targets.

Territory Expansion and Market Positioning:

• Strategically planned and executed initiatives to expand territories and capture new business opportunities.
• Enhanced market positioning through targeted sales campaigns, resulting in increased visibility and brand recognition.

Technical Support and Customer Relations:

• Provided expert technical support to customers, assisting in raw material selection for lubricant formulations.
• Ensured optimal performance by offering tailored solutions that met unique needs of each client.

Cross-Functional Collaboration:

• Collaborated with cross-functional teams, including marketing and product development, to align sales strategies with overall business objectives.
  

Project Management

• Led internal project activity across different functions (Formulation, Production, Quality, Regulatory, Supply chain, Marketing and Business Development)

• Created and managed key project management documentation

• Improved existing product and process specifications to increase profitability

Procurement

• Material Handling (Raw materials, Packaging materials, Equipment, Semi-finished & finished products)

• Implemented cost-saving initiative by identifying and selecting alternative suppliers

Marketing

• In charge of the NPD yearly plan to ensure constant growth for the brand

• Participated in the selection of packaging and artwork for NPDs

• Supervision of brand website creation

Regulatory compliance

• Managed all compliance in the manufacturing facility in relation to free zone and municipality to retain and obtain necessary permits and approvals

• Constantly track regulatory environment to anticipate and advise on product development

Business development

• Assisted customers and sales team in all technical aspects

• Managed customer complaint process, performed root cause analysis, and implemented corrective and preventive actions.

• Lead New Product Development Process from Ideation to Launch
• Performed formulation work, physical and stability testing, documentation (MSDS, TDS, QCR), and plant pilot tests
• Created and launched 60 SKUs of personal care, home care, and automotive products
• Reduced existing products' costs by 20%

Formulation and development of a range of personal care products

• Ensuring formulation's stability and commercial feasibility

• Study of formulation costs and management of allocated budget

• Elaboration of complete technical file for each product

Project Management

• Setting up a production plant

• Setting up a water treatment unit

Continuous research and development of quality and innovation

• Emphasizing innovation and applying new technical concepts

• Testing new ranges of raw materials to formulate and evaluate wide variety of products to drive out cost while maintaining quality and performance

Quality control monitoring

• Setting up of procedure manuals

• Training of QC team

Production monitoring

• Validation of final manufacturing process

• Training of production team

• Management of outsourcing projects

• Management of raw materials stock

• Quality control of finished products

• Planning of production

Participation in the implementation of Good Manufacturing Practices GMP (ISO 22716 Certification)

• Installation, maintenance, technical and clinical support of Medtronic pacemakers and defibrillators
• Supervised and mentored a team of technicians
• Developed and implemented creative selling strategies
• Created customer retention through outstanding pre-and after-sales support
• Increased sales by 35% within 180 days of hire

Improving the energy efficiency of a pulp and paper Kraft mill using pinch analysis

• Developed optimal network of heat exchangers incorporating energy sources previously neglected
• Achieved energy saving of 19%
• Learned how to complete and file workplace documentation.