Ismael Shady
DUBAI
Summary
Accomplished professional with extensive expertise in restaurant management, specializing in team leadership, staff development, and performance evaluation. Proven track record in P&L optimization and strategic business planning, with a focus on streamlining operations and enhancing dining experiences across luxury, fine, and casual dining settings. Adept at pre-opening operations and central kitchen management, with a strong background in menu development for Italian, American, and Lebanese cuisines. Skilled in guest engagement and complaint handling while maintaining service standards. Proficient in Microsoft Office Suite and restaurant management systems, with a passion for innovation and data-driven evaluation to drive sales growth. Committed to fostering effective mentoring and resource allocation efficiency to achieve business objectives.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
F&B Director
Raffles Hotel
Dubai
12.2023 - 06.2025
Outlet Manager
Pierchic, Al Qasr Hotel M Jumeirah
Dubai
12.2021 - 04.2023
Pre-Opening Manager/Director of Central Kitchen
AWJ Investment- LCC
Dubai
05.2017 - 11.2019
Opening Manager
Food Unit Co GCC
Riyadh
03.2014 - 03.2017
Restaurant Assistant General Manager - Pre Opening Team
Papermoon - W Hotel
Doha
02.2012 - 02.2014
Bartender - Floor Supervisor
Hard Rock Café Bar & Restaurant
Sharm El Sheikh
03.2010 - 01.2012
Education
Bachelor's degree - European Languages (Italian & Greek Interpretation)
Al Azhar University
Cairo, Egypt 09.2005 - 06.2010
Diploma - Hospitality Management
Cairo Academy for Hospitality Studies
Cairo Egypt 09.2005 - 06.2006
Skills
- Team leadership
- Staff development
- Performance evaluation
- P&L optimization
- Pre-opening operations
- Central kitchen management
- Strategic business planning
- Streamlining operations
- Menu development
- Enhancing dining experiences
- Forecasting
- Scheduling
- Inventory management
- Guest complaint handling
- Service standards maintenance
- Luxury dining knowledge
- Fine dining knowledge
- Casual dining knowledge
- Italian cuisine expertise
- American cuisine expertise
- Lebanese cuisine expertise
- Bar operations
- Beverage service management
- Food safety compliance
- Health regulations compliance
- Guest engagement
- Interpersonal skills
- Conflict resolution
- Microsoft Office Suite proficiency
- Restaurant management systems proficiency
- Financial planning
- Liquidity management
- Cost control
- Data-driven evaluation
- Solution-oriented
- Fast-paced environment adaptability
- Passion for food and beverage service
- Innovation
- Planning
- Organizing
- Problem-solving
- Resource allocation efficiency
- Effective mentoring
- Crisis management expertise
- Data analytics and interpretation
- Sales growth strategies
- Business administration
- Employee management
- Operations management
- Supply chain optimisation
- Recruiting and hiring
Languages
Italian
Fluent
English
Fluent
Arabic
Native
Custom
Team leadership and staff development through training and performance evaluation., Strong ability to optimize profitability and revenue generation (P&L Optimizer)., Expertise in pre-opening operations and central kitchen management., Proven track record in creating and executing strategic business plans., Skilled in streamlining restaurant and bar operations to ensure efficiency., Proficient in developing innovative menus and enhancing dining experiences., Deep understanding of forecasting, scheduling, and inventory management., Competence in handling guest complaints and maintaining high service standards., Extensive knowledge of luxury dining, fine dining, and casual dining operations., Strong background in Italian, American, and Lebanese cuisines., Proficient in bar operations and beverage service management., Compliance with food safety and health regulations (HACCP Level 3 certified)., Fluent in English, Arabic, and Italian, enabling effective communication in diverse environments., Skilled in fostering guest engagement and ensuring satisfaction., Excellent interpersonal and conflict resolution abilities., Proficiency in Microsoft Office Suite and restaurant management systems., Experienced in financial planning, liquidity management, and cost control., Data-driven approach to evaluating restaurant profitability and performance., Solution-oriented and thrives in fast-paced, high-pressure environments., Strong passion for food and beverage service and innovation., Adept at planning, organizing, and problem-solving for long-term success.
Timeline
F&B Director
Raffles Hotel
12.2023 - 06.2025
Outlet Manager
Pierchic, Al Qasr Hotel M Jumeirah
12.2021 - 04.2023
Pre-Opening Manager/Director of Central Kitchen
AWJ Investment- LCC
05.2017 - 11.2019
Opening Manager
Food Unit Co GCC
03.2014 - 03.2017
Restaurant Assistant General Manager - Pre Opening Team
Papermoon - W Hotel
02.2012 - 02.2014
Bartender - Floor Supervisor
Hard Rock Café Bar & Restaurant
03.2010 - 01.2012
Bachelor's degree - European Languages (Italian & Greek Interpretation)
Al Azhar University
09.2005 - 06.2010
Diploma - Hospitality Management
Cairo Academy for Hospitality Studies
09.2005 - 06.2006
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