Ismail Hossain Emon
Establishment Supervisor
Dubai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Establishment Supervisor
EMAAR (Kidzania)
Dubai
02.2022 - Current
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Maintained accurate safety and attendance records.
- Created new and fun activities to drive enthusiasm for children.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Kept athletic and games equipment and facilities organized and maintained.
Waiter
Atlantis The Plam ( Imperial Club )
Dubai
01.2021 - 01.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
HSC - Commerce
National College Dhaka, Bangladesh
Dhaka, Bangladesh 06.2016 - 07.2018
Diploma In Engineering - Mechanical Engineering Technology
National Engineering College Dhaka
Dhaka, Bangladesh 08.2018 - 02.2020
Skills
Priority management
Accomplishments
- Resolved product issue through consumer testing.
Date of birth
1999-10-19
Timeline
Establishment Supervisor
EMAAR (Kidzania)
02.2022 - Current
Waiter
Atlantis The Plam ( Imperial Club )
01.2021 - 01.2022
Diploma In Engineering - Mechanical Engineering Technology
National Engineering College Dhaka
08.2018 - 02.2020
HSC - Commerce
National College Dhaka, Bangladesh
06.2016 - 07.2018
Similar Profiles
Glennis CaluagGlennis Caluag
Sales Promoter / Retail Sales / Brand Ambassador at Kidzania (EMAAR)Sales Promoter / Retail Sales / Brand Ambassador at Kidzania (EMAAR)
Sheila Tett AumaSheila Tett Auma
EDUCATOR at KidzaniaEDUCATOR at Kidzania
Adam MedahiAdam Medahi
Children's Entertainer at KidZaniaChildren's Entertainer at KidZania