Ismail Katongole
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my housekeeping and organizational skills at Transguard Group to maintain pristine environments, contributing to a significant improvement in guest satisfaction. My teamwork and time management abilities, honed across roles, ensure efficient task completion and a positive, service-focused atmosphere.
Overview
7
7
years of professional experience
Work History
House Keeper
Transguard Group
01.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Supermarket Helper
Local Supermarket
04.2017 - 04.2020
- Supported store operations by assisting with opening or closing procedures as needed.
- Assisted in the training of new employees, sharing best practices and helping them acclimate to their roles quickly.
- Enhanced customer satisfaction by providing prompt and friendly service at the checkout.
- Handled cash transactions accurately while adhering to all security protocols for cash handling in place within the store.
- Streamlined product restocking, ensuring shelves remained full and visually appealing for customers.
- Collaborated with team members to complete tasks efficiently and maintain a positive work atmosphere.
- Maintained a clean and organized store environment, contributing to an enjoyable shopping experience.
Supermarket Helper
Local Supermarket
03.2021 - 12.2022
- Supported store operations by assisting with opening or closing procedures as needed.
- Assisted in the training of new employees, sharing best practices and helping them acclimate to their roles quickly.
- Enhanced customer satisfaction by providing prompt and friendly service at the checkout.
- Handled cash transactions accurately while adhering to all security protocols for cash handling in place within the store.
- Streamlined product restocking, ensuring shelves remained full and visually appealing for customers.
- Collaborated with team members to complete tasks efficiently and maintain a positive work atmosphere.
- Maintained a clean and organized store environment, contributing to an enjoyable shopping experience.
Education
High School Diploma -
Diploma in Nursery Education
Ronald Luta Lyantonde01.2017
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Physically strong
- Fluent in English
- Quality Assurance
- Time Management
- Professional and Courteous
- Guest Service and Support
Timeline
House Keeper
Transguard Group
01.2023 - Current
Supermarket Helper
Local Supermarket
03.2021 - 12.2022
Supermarket Helper
Local Supermarket
04.2017 - 04.2020
High School Diploma -
Diploma in Nursery Education
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