Ismail Marhoon
Abu Dhabi
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
18
18
years of professional experience
Work History
Account Manager
Doosan Babcock GCMS LLC
01.2019 - 11.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
Theory Instructor
Emirates Driving Company
04.2012 - 03.2018
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
Admin Team Leader
Institute Of MBS
05.2007 - 01.2009
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
Worker
National Drilling Company
04.2006 - 03.2007
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
Education
BBA - International Business
Al Falah University
Dubai04.2017
Associate of Science - Business Administration
Syscoms College
Abu Dhabi06.2015
Skills
- Campaign Execution
- Data Analytics
- Needs Analysis
- Business Development
- Order management
- Client rapport
- Networking skills
- Coordinating documents
- Market forecasting
license
Full driving All type of vehicles
Timeline
Account Manager
Doosan Babcock GCMS LLC
01.2019 - 11.2023
Theory Instructor
Emirates Driving Company
04.2012 - 03.2018
Admin Team Leader
Institute Of MBS
05.2007 - 01.2009
Worker
National Drilling Company
04.2006 - 03.2007
BBA - International Business
Al Falah University
Associate of Science - Business Administration
Syscoms College
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