Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
Timeline
Barista
Ismail Mohammed

Ismail Mohammed

Abu Dhabi,UAE

Summary

Driven Outlet Manager with more than 17 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities in Food and Beverage industry in hotels with 12 years spent managing large All Day Dining outlets & In-Room- Dining across India, KSA and UAE and enhancing quality service atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Results oriented leadership skills with unique ability to raise team spirit that inspires trust and confidence at all levels across the business operations. Well experienced in pre-opening of F&B outlets.

I am self-motivated, committed, and eager to learn and always leave positive mark wherever I work.


Overview

19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Outlet Manager

Pearl Rotana Capital Centre Abu Dhabi
Abu Dhabi, UAE
01.2018 - Current
  • Leading and managing ADD, In-Room Dining and Banquets team in all aspects of the department and ensuring the service standards are followed.
  • Actively managing restaurant and In-Room Dining financials with allocated budget and forecast.
  • Effective communication to resolving in guest complaints/questions or issues while representing the company in a good light. Maintaining higher level of guest satisfaction while dining.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Appreciation in recognition of exemplary service to achieve 94% in IFH for a la carte.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Introduced new food promotions in ADD, IRD and Pool bar to generate extra revenue to increase avg. check
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Introduced alcohol promotion for In-Room Dining and generated 100% above budgeted revenue in 2021
  • Contributed to controlling the Beverage cost of In-Room-Dining to 21% and Pool bar to 23%.
  • Planning and assisting in recruiting.
  • Involved and succeeded in creating an on-board-training plan for new joiners to cover the basic training to make them fully confident within a week.
  • Delivered in-depth training to customer-facing colleagues, promoting strong service performance.
  • Awarded best supervisor in the complex for the quarter of April – July 2021.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Awarded best supervisor in the complex for the year 2022
  • Recognizing VIP's and regular guests when walking into the outlets.
  • To make sure that hygiene standards are strictly followed as per the F&B department manual.
  • To ensure that all the service operation procedures are always followed.
  • Conducting training and re-fresher to all complex F&B colleague's team on upselling techniques by a training called “TASTE”.
  • Working on the annual budget and forecast assigned by department head and ensure to give proper monthly follow up on all outlets.
  • Analyzing P&L with F&B Director on monthly basis to ensure that profit margins are maintained.
  • Spot checking of at least 10-15 rooms for Mini Bar and VIP Amenities on daily basis.

Outlet Manager

Arjaan By Rotana Dubai Media City
Dubai, UAE
07.2015 - 01.2018
  • Actively managed ADD and In-Room-Dining financials within budget and forecast.
  • Leading and managing ADD, In-Room-Dining and Banquets team in all aspects of the department and ensuring the service standards are followed
  • Staff scheduling in order to keep the department manned properly at all times.
  • To attend morning briefings held by the General Manager in the absence of F&B Manager.
  • Challenged and inspired team members to achieve business results.
  • To attend daily briefings held by Food and Beverage Manager.
  • Hold daily meetings with the staff to review the daily operation, and to discuss past performance that can be improved.
  • To make sure that hygiene standards are strictly followed as per the F&B department manual and as per Dubai Municipality.
  • Supervise the overall service operations in all outlets Including Banquets and In-Room-Dining
  • Attending revenue meetings to update the Banquets and Caterings revenues and upcoming events on BOB.
  • Generated highest revenue above budget by double in Banquets and Outside Catering for the year 2016 with limited resources.
  • To ensure that all the service operation procedures are always followed.
  • Conducting regular trainings to all staffs and to ensure that they practice and implement.
  • Ensured that all staffs participated in all cross training conducted by the Training Manager.
  • Involved with the corporate Beverage Manager and successfully developed new non-alcohol beverage menu for Rotana properties.
  • Helping F&B Manager in making forecast and setting out budget for the outlets.
  • Making F&B Reports every month and submitting to the Food and Beverage Manager

Head Waiter

Sharjah Rotana
Sharjah, UAE
02.2012 - 07.2015
  • Supervised and took care of day-to-day operation of all F & B outlets in the absence of F&B Manager for more than 6 months.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Organised and took charge of outside catering from 15 pax to 3000 pax and served the Sheikhs of Ajman and Sharjah on special events.
  • Attended revenue meetings to update the Banquets and Caterings revenues and upcoming events on BOB.
  • Delivered quality service by providing warm and welcoming environment.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Maximised covers by monitoring dining room for seating availability.
  • Organised seating for groups and guests with special needs.
  • Controlled food & beverage costs.
  • Upsold sides and beverages to increase restaurant revenue.
  • Adhered the hygiene guideline & food safety rules as per the F&B department manual and as per Sharjah Municipality.
  • Tracked tables throughout meals to identify further sales opportunities.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Doing weekly meetings once with all the F & B staff and captains for better promotions and business.
  • Maintained logbooks on daily basis and submitting to F&B Manager.
  • Handling guest complaints, taking guest comments & suggestions in positive way to improve services.

Asst.F&B Manager i/c of F&B

Krishna Palace Hotel
Hospet Karnataka, India
03.2009 - 01.2012
  • As a H.O.D reporting to General Manager on daily basis
  • Took care of day-to-day operation of all F&B outlets.
  • Created awareness of local food by inviting families to participate in cooking shows.
  • Initiated food promotions every quarter & daily lunch buffet to boost the revenue
  • Received best manager award for 2 consecutive years for doing highest number of covers for New Year's Eve in 2010 & 2011.
  • Staff training and development
  • Making courtesy calls to the guest and doing sales calls to the various corporate companies.
  • Provided resources for training new employees and ongoing training for current staff.
  • Controlled food & beverage costs.
  • Adhering to the hygiene guideline & food safety rules.
  • Doing weekly meetings once with all the F&B executives & supervisors for better promotions.
  • Making monthly report and submit the same to General Manager.
  • Handling guest complaints, comments & suggestions.
  • Responded to customer service inquiries, both in-person and by telephone.

Senior Captain

Gulf Terrace Hotel
Al Khobar, KSA
01.2008 - 03.2009
  • Took care of day-to-day operation of lobby lounge.
  • Greet and seat customers and serve them in a professional and personalized way
  • Consistently monitor quality of food & beverage being served
  • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
  • Responsible for all service preparations before, during and after the service (mise-en-place and mis-en-scene)
  • Ensured minimum wastage, breakage, and spoilage
  • Managed a team of 6 colleagues with 3 shifts.
  • Staff training and development
  • Controlled food & beverage costs.
  • Adhered to the hygiene guideline & food safety rules set by Saudi Municipality
  • Making monthly report and submit the same to F&B Manager
  • Handling guest complaints, comments & suggestions.

Waiter

Green Park Hotel Hyderabad
Hyderabad, India
08.2004 - 01.2008
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Consistently monitor quality of food & beverage being served
  • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Responsible for all service preparations before, during and after the service (mise-en-place and mise-en-scene).
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Ensured minimum wastage, breakage and spoilage
  • Opened, poured and served alcoholic and non-alcoholic beverages.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Practiced healthy and safety measures to comply with regulations.

Education

Diploma of Higher Education - F&B Service & Kitchen

International Institute of Hotel Management & Cate
Hyderabad / India
06.2002 - 02.2004

Certificate of Higher Education - Science

Board Of Intermediate Education
Tandur / India
04.2000 - 04.2002

Certificate of Higher Education -

Kendriya Vidyalaya
Tandur / India

Skills

  • Budget preparation and cost analysis
  • Menu planning, creating promotional menus
  • Maintaining and comparing financial reports which helps in preparing budget for the year
  • Customer service oriented, always striving towards an exceptional customer experience
  • Event planning, marketing, and sales
  • Maximizing profitability of the F&B outlet by increasing revenue and controlling costs wherever possible
  • Recruiting and interviewing
  • Excellent communication skills, including written and public speaking
  • Customer satisfaction
  • Exceptional leader with strong mentoring, supervisory, and motivational abilities
  • Employee training
  • Critical thinker and problem-solving skills
  • Team-orientated
  • Keen eye towards concept development and implementation
  • Shift checklists
  • Proficient in database, word processing, and POS software for all areas of hospitality marketing and management
  • Promotional activity analysis
  • Outstanding communication skills
  • Adaptability in high-stress environments with ability to maintain composure and high level of professionalism
  • Flexible schedule

Languages

English
Fluent
Hindi
Fluent
Arabic
Beginner (A1)
Telugu
Fluent

Accomplishments

  • Supervised team of 21 staff members.
  • Used Microsoft Excel to develop inventory tracking sheets.
  • Successfully opened and worked as a Room service Manager at
  • Pre-opening of Pearl Rotana Capital Centre Hotel Abu Dhabi (Winning best hotel opening of 2017 – 2018) – Abu Dhabi.
  • Successfully re-opened renovated Cilantro Restaurant with new theme at Arjaan by Rotana Dubai Media City.
  • Involved with the corporate Beverage Manager and successfully developed new non-alcohol beverage menu for Rotana properties.
  • Assisted in F&B Pre-opening of Capital Centre Arjaan by Rotana in 2015 Abu Dhabi.
  • Successfully opened and worked as a Captain at Pre-opening of Hotel Eefa in Belgaum India.
  • Completed Industrial Training Project on “Green Park Hotel” as a part of diploma

Certification

  • · Certified - Managing colleague development training
  • Certified - Department training coordinator at Rotana hotels
  • Certified - Group training techniques
  • Certified - Coach leadership and skills
  • Certified - Managing people performance (appraisals and mid-year reviews for colleagues)
  • Certified - First aiders training.
  • Certified - Firefighting training from Abu Dhabi and Dubai police department.
  • Certified & Licensed - Food handlers training from essential food safety Abu Dhabi
  • Certified - Food Hygiene training from Abu Dhabi and Dubai municipality.
  • Certified - Food Hygiene training from International food hygiene level 2
  • Certified - Food Hygiene Training from WAMO (food safety under Sharjah

Timeline

Outlet Manager

Pearl Rotana Capital Centre Abu Dhabi
01.2018 - Current

Outlet Manager

Arjaan By Rotana Dubai Media City
07.2015 - 01.2018

Head Waiter

Sharjah Rotana
02.2012 - 07.2015

Asst.F&B Manager i/c of F&B

Krishna Palace Hotel
03.2009 - 01.2012

Senior Captain

Gulf Terrace Hotel
01.2008 - 03.2009

Waiter

Green Park Hotel Hyderabad
08.2004 - 01.2008

Diploma of Higher Education - F&B Service & Kitchen

International Institute of Hotel Management & Cate
06.2002 - 02.2004

Certificate of Higher Education - Science

Board Of Intermediate Education
04.2000 - 04.2002

Certificate of Higher Education -

Kendriya Vidyalaya

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