Ismail Mufeed C M
Dubai
Summary
To be a part of an esteemed organization which uses my skills, experience and expertise in its process of growth and change while giving me an ample opportunity to learn and enrich my competence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Sales Coordinator & Analyst (HORECA)
United Foods Company
05.2018 - Current
- Company Overview: http://www.unitedfoods.ae
- Coordinate between the Supervisors, Managers and customers for new orders and supporting the team to achieving the budget and target of the team.
- Handling Contract customers and adding more SKU to the current contract customers
- Negotiating and bidding for the new contract requirements and actively monitoring for renewing the contract.
- Visiting contractual customer for negation and business development.
- Coordinate with planning manager, Supply Chain on job orders to ensure timely scheduling of production.
- Respond to complaints from customers and give after-sales support/service related support and quality related complaints.
- Store and sort financial data.
- Assisting manager with MIS reports in Setting Targets, incentive plans for Sales team, Budget, Monthly Forecast , Sales Plan and Financial report.
- Handle the processing of all orders with accuracy and timelines.
- Inform clients of unforeseen delays or problems
- Monitor the team’s progress, identify shortcomings, identify gaps and propose improvements
- Ensure adherence to company policies and procedures
- Coordinate sales team by managing schedules, meetings, filing important documents and communicating relevant information.
- Coordinate with finance and generating reports to unblock the orders.
- Creating new customer accounts, updating Trade license, maintaining customer master data
- Preparing Cycle count report on monthly basis, creating Purchase requestion for Sales Team car rental, commission to customer and rebate.
- Follow up and sending necessary reminder for the payment dues and issues.
- Updating complete route for the sales team on monthly basis and maintain sales route
Sales coordinator / Client Servicing Executive
International Packaging Company Ltd. (IFFCO)
05.2014 - 05.2018
- Company Overview: http://www.iffco.com
- Coordinate between the sales, clients, and design team for product development.
- Coordinate between the sales and suppliers for procurements of special materials.
- Coordinate with planning manager on job orders to ensure timely scheduling of production.
- BU data Steward, i.e. responsible for creating and updating customer and item data.
- Analyze customer order patterns and proactively follow up with customers for new orders.
- Feedback customers on order status and to this end maintain active contact with planning / production manager.
- Maintaining the production and customer database with strong M S Office experience.
- Execute export orders taking into account lead times involved for delivery.
- Accurately carry out all the documentation connected with Shipping and Financial instruments including any pre-shipment certification and its submissions to the appropriate authorities.
- Raise PR requisition as per sales requirement.
- Respond to all customers queries and continuously build customer confidence and service quality.
- Escalate product quality complaints of customers, arrange for investigations.
CRM Operation for Cisco Process
IBM Global Process Services
07.2012 - 08.2013
- Company Overview: http://www.935.ibm.com
- IT access to the Cisco customers.
- Order Booking and Order Modification.
- Customer profile management.
- Configuring all Cisco hardware and software as per customer needs.
- Resolving all customer queries.
- Investigate and resolve queries of customer related to production, shipping & delivery.
- Consistently meet supervisor’s expectations.
Marketing Executive
Bajaj Allianz General Insurance Co. Ltd
03.2011 - 04.2012
- Renewing and issuing insurance through online as well as cover note book.
- Calculating premiums and establish payment method.
- Developing marketing strategies to compete with other individuals or companies who sell insurance.
- Explain features, advantages and disadvantages of various policies to promote sale of insurance.
- Manage, prepare and assess claims
- Ensure claims are settled in accordance with policy and company guidelines
- Promptly advise clients of decisions regarding claims
- Deny claims where applicable
- Suggested specific solutions to customer insurance problems
- Following up on scheduled premium payments, and sending necessary reminders.
Education
Bachelor degree - Computer Application
Srinivas Institute of Management
01.2011
Higher Secondary - undefined
Kunil Education Trust
01.2008
Skills
- Strong Knowledge in ERP : Oracle, SAP, Sonic
- Responsible for creating & managing users, accounts, organizational units, group policy, share folders, etc by using active directory service
- Folder sharing, offline folders and mapping a network drive
- Disk management & Maintenance of Shared Data Disk
- Installation of Server Operating Systems
- VPN configuration and installation of software
- Checking the Connectivity
- Get indent of spare part of systems
- Negotiation, communication, customer relations, follow up
- Microsoft Office
Certification
- Emergency First Aider – UAE
- By: Gulf Test Safety Consultancies
- Certificate number: FA1167084
- Date of Award: 2016-11-27
PERSONAL INFORMATION
English
Hindi
Malayalam
Hobbies and Interests
Playing cricket, Listening Music, Games
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge and belief. Ismail Mufeed
PERSONAL STRENGTHS
- Good communication and writing skills.
- Efficient management and organizational skills.
- Open minded and able to work in complex projects and environment.
- Flexible and able to work in any shift timing.
- Willing to accept additional responsibilities.
- Can work individually or in a team and follow-up for timely action.
UAE DRIVING LICENSE
YES (AUTOMATIC)
Timeline
Senior Sales Coordinator & Analyst (HORECA)
United Foods Company
05.2018 - Current
Sales coordinator / Client Servicing Executive
International Packaging Company Ltd. (IFFCO)
05.2014 - 05.2018
CRM Operation for Cisco Process
IBM Global Process Services
07.2012 - 08.2013
Marketing Executive
Bajaj Allianz General Insurance Co. Ltd
03.2011 - 04.2012
Higher Secondary - undefined
Kunil Education Trust
Bachelor degree - Computer Application
Srinivas Institute of Management
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