Ismail Mutoro
Dubai
Summary
Charismatic, friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Waiter
Swissotel Al Ghurair
Dubai, UAE
05.2025 - Current
- Upheld stellar restaurant reputation with attention to detail and professionalism.
- Assisted in menu development to enhance culinary variety and appeal.
- Liaised between kitchen staff and patrons for effective communication of dietary needs or special requests.
- Ensured timely food service, impressing guests with efficiency.
- Handled cash transactions accurately, maintaining financial integrity .
- Enhanced customer satisfaction by providing exceptional table service.
- Maintained high hygiene standards to ensure clean and safe dining experience.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
Waiter
NOMAD BEACH HOTEL
Mombasa
02.2022 - 01.2025
- Greeted and seated guests, ensuring a welcoming and friendly atmosphere.
- Took food and beverage orders accurately and delivered them promptly.
- Provided detailed menu knowledge and made recommendations based on guest preferences.
- Coordinated with kitchen and bar staff to ensure timely service and order accuracy.
- Maintained cleanliness and organization of the dining area.
- Handled guest complaints professionally, ensuring customer satisfaction.
- Processed payments using POS systems and balanced end-of-shift cash.
Junior concierge
SWAHILI BEACH HOTEL
03.2020 - 01.2022
- Welcomed guests and assisted with check-ins, reservations, and hotel orientation.
- Provided guests with local area information, including attractions, transport options, and restaurant recommendations.
- Assisted in coordinating guest services such as transportation, excursions, and special requests.
- Handled guest inquiries and complaints promptly, ensuring high satisfaction and positive experiences.
- Maintained a professional appearance and demeanor as the first point of contact.
- Collaborated with front desk, housekeeping, and F&B teams to deliver seamless guest experiences.
Education
High School -
St Mary's High School
Nairobi, Kenya 02.2014 - 11.2017
Skills
- Service excellence standards
- Guest interaction focus
- Conflict resolution techniques
- Attention to detail
- Communication proficiency
- Adaptability in service
- Multitasking efficiency
- Sales enhancement tactics
- Personal presentation excellence
LANGUAGES
English
Proficient (C2)
Swahili
Proficient (C2)
French
Advanced
References
References available upon request.
Timeline
Waiter
Swissotel Al Ghurair
05.2025 - Current
Waiter
NOMAD BEACH HOTEL
02.2022 - 01.2025
Junior concierge
SWAHILI BEACH HOTEL
03.2020 - 01.2022
High School -
St Mary's High School
02.2014 - 11.2017