Ismail Othman Hijazi
Dubai
Summary
Diligent Product Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Overview
18
18
years of professional experience
Work History
Senior Product / Project Manager
Builder.ai
02.2024 - Current
- Managed product demonstrations and testimonials for performance evaluation.
- Implemented Agile methodologies to enhance team productivity and streamline project workflows
- Collaborated with customers, sales, design, and execution teams to create product roadmaps and set release goals.
- Created product documentation, user flows, and wireframes, working with designers to refine the customer experience.
- Simplified business requirements to gain stakeholder support.
- Worked with the technical team to ensure clear understanding of customer objectives and detailed specifications.
- Tracked requirements and issues, resolving obstacles and escalating concerns when needed.
- Managed project scope by assessing requirement changes and communicating impacts on timelines and risks.
- Identified delivery process improvements and shared insights for continuous enhancement.
- Handled client expectations by anticipating and mitigating risks.
- Stayed updated on industry trends and new technologies through professional networks and training.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Senior Product Manager
Shopini Logistics
03.2021 - Current
- Design, Develop, Deploy, and maintain secure, scalable, reliable, and large-scale logistic solutions and ecommerce B2B cloud-based applications
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Coordinated with cross-functional teams to gather requirements, define project scope, and manage stakeholder expectations
- Managed product demonstrations and testimonials for performance evaluation.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Proactive approach to common challenges and by continually researching best practices and trends
- Analyze Data and software architecture to follow of best practice and standards, identify weaknesses, plan improvement and coaching and training team members to confident using defined standard
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Locating and directing solutions for critical challenges to define best feasible solutions
Product Manager
Smart Artificial Intelligence Technology
02.2019 - 02.2021
- Manage and collaborate with team to Design, Develop, Deploy, and maintain secure and scalable Digital Transformation Platform (Business Process Management)
- Manage Projects and monitor execution though out the whole life cycle from business analysis to UAT and closure through multiple channels delivery (Web, Kiosk, Mobile)
- Analyze and implement integration with variant system including AI features (Customer Recognition & classification, measure Customer behavior and satisfaction)
- Define all aspects of development from appropriate technology and workflow to coding standards
- Use Python, JavaScript, Node Js, C# languages for backend and React Js for frontend
- Collaborate and lead mobile application development in both IOS and android using Swift, Kotlin and apply best MVVM standards
Software Development Manager
Smart Vision for Information System
07.2015 - 02.2021
- Design, Develop, Deploy, implement, and support different products and enterprise solutions
- Manage analysis, design, development and Continues enhancement of sophisticated products that fit wild range of customers’ demands and needs like (Attendance / work force management solutions, Document archiving and education management)
- Work on smooth technology upgrade in application new version with ability to deploy the same at customer locations without affecting existing process and data
Part time Tech Leach
Smart Vision for Information System
07.2013 - 06.2015
- Designed and lead the team to developed sophisticated attendance and HCM solution using C# running on multiple DB versions include SQL Server and MongoDB
- Work on waterfall development and related tools
Business Analyst
Federal Transport authority
07.2013 - 06.2015
- Meet with senior management, directors, and Stakeholders to determine functional and non-functional requirements according to regulations, policies, and documents
- Analyze and identify correlation processes and their influence, stakeholders in each process management operations
- Put the conduct of operations planned for each process; determine the inputs and outputs of the processes and the role of each point in the process
- Study and determine the role of external actors and the options available, including the application ensures without adversely affecting the status quo
- Develop detailed action plan and follow up plan execution, identify constraints and risks
- Study the possibility of improvement and provide recommendations
- Follow up the progress of development of IT system with the company based on the results of the analysis, design and schedule of work specified constant updating
- Coordination and communication with external stakeholders and supervision of integration with other authorities
Software Project Manager
Aman Information system – Jordan / Smart Vision Group
02.2011 - 06.2013
- Responsible for business analysis and software architecture for enterprise application in UAE
- Software architecture of challenging parameterized products like HRMS and advanced TA solutions that fit variant policies of big number of customers for the same software
- Creates and executes development plans and revises as appropriate to meet changing needs and requirements
- Provides direction for the development, design, and systems integration for client engagement from definition phase through implementation
- Manage project technical team and assure consistently delivers high-quality Result according to the latest technologies and standards
Technical Team Leader / System Analyst
Data Circle - Jordan
09.2008 - 10.2010
- Lead a Technical Team, force technical standards, Code Review and enhancement
- Analyze and design of required Applications and projects
- Participate in the Development process and Work on complex and challenging components
Technical Team Leader / Mobile services & Applications expert
House Of Invention -KSA
03.2007 - 08.2008
- Provide enterprise solutions related to GSM services problems and develop core parts of the project
- Securely integrate with service providers in a manner that accept huge number of requests
Senior Software Engineer /Senior System Analyst
Maktoob – Jordan /Yahoo Inc.
07.2006 - 03.2007
- Provide technical guidance to enhance applications performance, efficiency and stability
- Participate in software design and find best solutions for existing problems
- Lead team and provide consultation that led into scalable channels despite huge usage and access
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Enhanced software functionality by identifying and resolving complex technical issues.
Education
Bachelor's - Computer Science
Amman Al-Ahliyya University
02.2004
Skills
- Product Roadmaps
- Product Development
- Project Management
- Project Planning
- Project Scheduling
- Client Relations
- Customer Relations
- Stakeholder Communications
- Document Management
- Cross-Functional Collaboration
- Python
- AI implementation
- BI features
- Strategic Planning
Languages
Excellent Arabic
Excellent English
Certificatesandtraining
- PMP
- TOGAF
- Scrum master
Mainprojectshighlights
- Design and development of drug registration, and medicine system - Ministry of Health, What distinguishes the system is the speed of response operations despite large scale size of data and ease of use through the distribution of information on the screens a way that facilitates use and the user gets used to them easily.
- Business and Process Analysis –Multiple Governmental institutions, Meet with senior management, directors and Stakeholders to study the business of road transport management according to laws, regulations, policies and related documents.
- Project Manager- Federal Transport Authority, Develop detailed action plan to activate the road transport law and define responsibilities of each task in the plan.
- Manage and supervise project of Smart Centers / AI solution – UAE governmental Entities, Deliver digital Process Platform that can provide services through Multiple Channels (Web, Kiosk, Mobile App).
- Design and development of sophisticated attendance and HCM solution (on premise and cloud), System has been deployed in big number of governmental and semi-governmental institutions and system was able to manage the different policies.
- Design and development Document archiving and correspondences management, System has been deployed at 4 customer sites.
Personal Information
Title: Senior Software/ System Architect
References
Available upon request
Qualificationhighlights
- Solid knowledge and experience in development life cycle, software architecture and design of Flexible, Scalable, Reliable and User-friendly applications that meet variant aspects of requirements.
- 6 years of experience in product management within software solutions.
- Technical Proficiency: Familiarity with software development processes, programming languages, and logistics technologies.
- Logistics Expertise: In-depth understanding of logistics operations, supply chain management, and industry best practices.
- Market Research Skills: Proven ability to conduct market analysis and customer research to identify trends and needs.
- Data Analysis: Strong analytical skills with experience in interpreting data to drive product decisions.
- Agile Methodology: Proficient in agile methodologies and project management tools (e.g., JIRA, Trello).
- User-Centric Approach: Focus on user experience and gathering customer feedback to inform product development.
- Cross-Functional Collaboration: Experience working collaboratively with engineering, design, sales, and operations teams.
- Excellent Communication Skills: Strong verbal and written communication abilities for stakeholder presentations and reports.
- Problem-Solving Skills: Ability to tackle complex challenges in logistics and software integration effectively.
- Adaptability: Flexibility to respond to changing technology trends and market demands.
- Strategic Vision: Competence in defining product strategy and roadmaps aligned with business goals.
Timeline
Senior Product / Project Manager
Builder.ai
02.2024 - Current
Senior Product Manager
Shopini Logistics
03.2021 - Current
Product Manager
Smart Artificial Intelligence Technology
02.2019 - 02.2021
Software Development Manager
Smart Vision for Information System
07.2015 - 02.2021
Part time Tech Leach
Smart Vision for Information System
07.2013 - 06.2015
Business Analyst
Federal Transport authority
07.2013 - 06.2015
Software Project Manager
Aman Information system – Jordan / Smart Vision Group
02.2011 - 06.2013
Technical Team Leader / System Analyst
Data Circle - Jordan
09.2008 - 10.2010
Technical Team Leader / Mobile services & Applications expert
House Of Invention -KSA
03.2007 - 08.2008
Senior Software Engineer /Senior System Analyst
Maktoob – Jordan /Yahoo Inc.
07.2006 - 03.2007
Bachelor's - Computer Science
Amman Al-Ahliyya University
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