ISMAIL V J
Dubai
Summary
Successful in handling accounts and managing clients with 4 experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Experienced with managing and optimizing office operations to enhance productivity. Utilizes strong organizational and communication skills to ensure smooth workflow and efficient task completion. Knowledge of team collaboration techniques and adaptability in dynamic work environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teller
Al Ansari Exchange
05.2025 - Current
- Conduct a wide range of financial transactions including currency exchange, remittances, deposits, and withdrawals.
- Maintain compliance with AML regulations, KYC requirements, and company policies.
- Deliver exceptional customer service by resolving inquiries and offering tailored solutions.
- Balance cash drawers at the beginning and end of shifts, ensuring accurate record-keeping.
- Promote and cross-sell financial products to meet sales targets.
- Collaborate with team members to manage high transaction volumes during peak hours.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Administrative Officer
Al Baida Water Transportation
04.2024 - 03.2025
- Operational Management: Oversee daily
transportation operations, including scheduling,
route planning, and delivery coordination to
ensure timely and efficient service. - Team Leadership: Supervise and mentor drivers,
dispatchers, and support staff, promoting a
collaborative and productive work environment. - Regulatory Compliance: Ensure all operations
comply with local, state, and federal regulations
related to non-drinking water transportation and
safety standards. - Resource Optimization: Monitor and manage
fleet utilization, fuel consumption, and
maintenance schedules to minimize downtime
and operational costs. - Customer Relations: Build and maintain strong
relationships with clients, addressing inquiries and
resolving service-related issues promptly. - Reporting and Analysis: Prepare operational
reports, analyze performance metrics, and
recommend improvements to enhance efficiency and service quality.
Cashier
Walmart
09.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Foreign Exchange Teller
Bahrain Financing Company
08.2021 - 04.2023
- Conducted cash transactions including currency exchange,deposits,withdrawals, and check cashing.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Balanced cash drawers accurately and efficiently at beginning and end of each shift.
- Adhered to bank policies and procedures to ensure compliance with regulations.
- Processed financial transactions with precision and attention to detail.Utilized financial software and systems to perform transactions and maintain customer records.
- Assisted customers in understanding various financial products and services offered by bank.
- Fostered strong relationships with customers, addressing their concerns and providing tailored solutions for their currency exchange needs.
- Collaborated with team members to ensure seamless service during peak business hours, minimizing wait times for customers.
- Contributed to branch revenue growth by actively promoting additional financial products and services.
Education
Bachelor of Commerce -
University Of Madras
2020
Skills
- Customer relationship building
- Documentation and control
- Budget adherence
- Payroll and budgeting
- Database administration
- Credit and collections
- Expense reporting
- Project management
Certification
- ACAMS – Enhancing Financial Inclusion with a Risk-Based Approach – 2025
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Intermediate (B1)
Malayalam
Native or Bilingual
Timeline
Teller
Al Ansari Exchange
05.2025 - Current
Administrative Officer
Al Baida Water Transportation
04.2024 - 03.2025
Cashier
Walmart
09.2023 - 03.2024
Foreign Exchange Teller
Bahrain Financing Company
08.2021 - 04.2023
Bachelor of Commerce -
University Of Madras
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