Ismaila Bah
Sales and customer service
Dubai,Dubai
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
1
1
Certification
1
1
year of post-secondary education
3
3
Languages
Work History
sale and customer service
UNION COOP
01.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Responsible for merchandising specified area of store (cleaning, tagging, ensuring all display items are accurate).
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Stayed up to date on current promotions, sales and special events to impart such information to customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked to see if requested items were available from store's inventory.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Set up and connected efficient interfaces to handle more than tasks simultaneously!
- Set up and connected efficient interfaces to handle more than [Number tasks simultaneously
Safety Officer
Union Coop
Dubai , Dubai
07.2020 - 12.2021
- Reduced accident rates with consistent monitoring of employee compliance with safety protocols.
- Enhanced emergency response times by developing and executing comprehensive evacuation plans.
- Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
- Increased employee awareness of potential hazards by creating informative signage throughout the facility.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Responded to any emergencies as instructed and with utmost efficiency.
Education
Diploma - Business Management
Westford University College
Dubai 01.2023 - 12.2023
Certificate - TSI Quality Service Person in Charge L3
AAPT Quality Consultancy Management
Dubai 08.2019
Certificate - Computer Networking And Hardware
Quantum NET Institute of Technology
Banjul 2011
High School Diploma -
Gambia High School
Banjul, The Gambia06.2009
Skills
- MS Word, Excel, PowerPoint
- Issue Refunds
- Policy and Procedure Adherence
- Retail Store Operations
- Digital Databases
- Positive Customer Engagement
- Teamwork and Collaboration
- Effective Customer Communication
- Professional Relationships
- Leadership
- Product Promotion
- Strategic Selling
- Product Recommendations
- Product Knowledge
- Warranty Processing
Certification
- CPSP - Certified Professional Sales Person
- Diploma in Bussines management
- Certificate in Computer Microsoft office, PowerPoint and Microsoft excel
- Higher school diploma
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
French
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma - Business Management
Westford University College
01.2023 - 12.2023
sale and customer service
UNION COOP
01.2022 - Current
Safety Officer
Union Coop
07.2020 - 12.2021
Certificate - TSI Quality Service Person in Charge L3
AAPT Quality Consultancy Management
Certificate - Computer Networking And Hardware
Quantum NET Institute of Technology
High School Diploma -
Gambia High School
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
Software
Tableau
Microsoft data excel
Operating system, PowerPoint
Interests
Career development
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