Ismail Ibrahim Ayoob Ibrahim

Work History

Branch Sales Manager

Al Futtaim Trading Enterprises

Al Ain

07.2023 - Current

Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Complied with regulatory guidelines and requirements.
Launched new training program to boost employee skills and staff retention rate.
Implemented service improvements to enhance sales cycle.
Generated financial and operational reports to assist management with business strategy.
Forecasted trends and recommended improvements based on financial risk analyses.
Resolved various issues impacting sales management and business operations.
Consulted customers to boost product sales and services.
Boosted sales and customer loyalty through incentive programs.
Assessed employee performance and developed improvement plans.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Maintained friendly and professional customer interactions.
Resolved customer complaints to maintain high level of satisfaction.
Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
Set pricing strategy and discount rates.
Managed branch sales, customer service, finances and recordkeeping.
Analyzed financial statements to identify cost control initiatives.
Worked directly with customers and associates to handle internal and external complaints and objections.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Organized promotional events and interacted with community to increase sales volume.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Managed accounts to retain existing relationships and grow share of business.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Managed revenue models, process flows, operations support and customer engagement strategies.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Directed sales support staff in administrative tasks to help sales reps close deals.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Built relationships with customers and community to establish long-term business growth.
Interviewed, hired and developed team

Sales Consultant

Trading Enterprises

Sharjah

01.2020 - 01.2025

Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Created detailed sales presentations to communicate product features and market data.
Responded to telephone and in-person requests for information.
Maintained organized, presentable merchandise to drive continuous sales.
Negotiated purchase prices and explained sales, warranty, and optional products.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Answered telephone and email inquiries from potential customers.
Completed registration paperwork and sales documentation.
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Responded to customer enquiries via telephone and email.
Met customers on lot and in showroom to discuss available vehicles and options.
Worked with loss prevention in monitoring shopper behavior.
Developed successful sales strategies to maximize customer satisfaction and profit.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Created detailed sales presentations to communicate product features and market data
Maximized customer retention by resolving issues quickly

Customer Care Manager

Trading Enterprises

Dubai

04.2014 - 01.2020

Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Established performance and service goals and held associates accountable for individual performance.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Scheduled and attended meetings with clients and prospective clients as requested.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Created customer support strategies to increase customer retention.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Organized daily workflow and assessed appropriate staffing to provide optimal service.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
Managed department call volume calls per day and coordinated department schedules to maximize coverage during peak hours.

Sales Supervisor

Plug ins

Dubai

02.2012 - 03.2014

Trained team members in successful strategies to meet operational and sales targets.
Effectively coached team members to reach weekly and monthly sales goals.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Promoted exceptional customer service by engaging clients on sales floor.
Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance

Senior Admin in Al-Tayer Logistics

Al-Tayer

Dubai

01.2007 - 03.2011

Gained strong leadership skills by managing projects from start to finish.
Delivered services to customer locations within specific timeframes.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Developed and maintained courteous and effective working relationships.
Managed time efficiently in order to complete all tasks within deadlines.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Worked effectively in fast-paced environments.
Worked well in team setting, providing support and guidance.
Excellent communication skills, both verbal and written.

Summary

Overview

Work History

Branch Sales Manager

Sales Consultant

Customer Care Manager

Sales Supervisor

Senior Admin in Al-Tayer Logistics

Education

High School Diploma -

Skills

Certification

Languages

Personal Information

Timeline

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