ISMAIL PASHA KHAJA
Dubai
Summary
An enthusiastic, driven, and highly motivated professional with 14+ years of experience in sales and customer service in the UAE. I am someone with great experience who clearly understands the operational and development needs of the business. I am committed to providing total quality work and can build up a reputation for being a trustable employee.
Overview
16
16
years of professional experience
Work History
Telesales Representative
Abu Dhabi Islamic Bank
07.2022 - Current
- Content exiting or potential bank customers to inform them about the product or services.
- Ensure no misrepresentation of product features, pricing, promotion, and process.
- Identify and qualify potential leads.
- The highest value booked in balance transfer was AED 2.4M, which exceeded the set target of AED 1.3 M.
- Promotes and sells financial solutions to retail customers and achieves targets and KPIs as set by the management.
- Promotes and sells financial solutions to retail customers and achieves targets and KPIs as set by the management
- Ensures all applications are processed in a timely manner with the highest accuracy and professionalism.
Senior Sales Officer
Sharjah Islamic Bank
05.2021 - 01.2022
- Communicating with customers over the phone/face to face.
- Making outbound calls to prospective businesses and gathering information.
- Making outbound calls to prospective businesses and gathering information.
- Booking appointments for sales teams and making notes of dates for follow-up calls.
- Making calls to a large volume of cold, warm and hot leads on a daily basis.
- Able to build a strong awareness of competitors within the market.
- Identifying areas in the market where you are able to develop new business.
- Qualifying new leads in a team environment.
- Identifying customer needs and resolving customer queries.
- Exceeding customer expectations through exceptional customer service.
- Taking care of Documentation procedure and submission of documents .
Assistant Team Leader
Mashreq Bank
11.2012 - 04.2021
- Attained a career advancement from Relationship Officer to Senior Relationship Officer cum Assistant Team Leader in November 2017.
- Highest value booked in balance transfer, AED 2.5M which exceeded the set target of AED 1.5M
- Successfully performs upselling and cross-selling of credit card new to bank customers through effective selling skills.
- Recognized as an Outstanding Sales Performer multiple times.
- Supports and trains entry-leveL agents in implementing sales tactics and in achieving growth objectives and sales targets.
- Promotes and sells financial solutions to retail customers and achieves targets and KPIs as set by the management.
- Ensures all applications are processed in a timely manner with the highest accuracy and professionalism.
- Processes swift transfers on balance transfer, easy cash loans, and easy payment.
- Maintains accurate and up-to-date activity records and prepares daily and monthly MIS reports.
- Taking Escalation Calls for L1 associates & Ensuring the performance metrics are met by everyone on the team.
- Reporting the Productivity of the Team to the management.
- Attending Sessions and training related to Card Portfolio and later keeping the team educated.
Customer Service Representative
Emirates NBD
07.2010 - 05.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Upselling products and services by educating customers on credit cards.
Customer Service Representative
Du Telecom EITC
05.2007 - 05.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Upselling products and services by educating customers on Du Mobile, Landline, TV, and Internet services.
- Scheduling customers for technician visits.
- Following up on customer complaints.
- Providing First Call Resolution over the call itself.
- Handled outbound process for Microsoft Television for the entire customer base for Du Telecom.
- Working in a 24/7 environment dedicated to Customer care.
Education
Bachelor of Commerce -
OSMANIA UNIVERSITY
Hyderabad. INDIA07.2005
Skills
Sales and Negotiation
Planning and Organizing
Interpersonal Skills
Planning and Organizing
Interpersonal Skills
Goal Driven,
Time Management Problem-Solving Skills
Leadership Skills, Database Management
Timeline
Telesales Representative
Abu Dhabi Islamic Bank
07.2022 - Current
Senior Sales Officer
Sharjah Islamic Bank
05.2021 - 01.2022
Assistant Team Leader
Mashreq Bank
11.2012 - 04.2021
Customer Service Representative
Emirates NBD
07.2010 - 05.2012
Customer Service Representative
Du Telecom EITC
05.2007 - 05.2010
Bachelor of Commerce -
OSMANIA UNIVERSITY
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