ismial ismial
Summary
Dynamic and dedicated professional with a proven track record at Atlantis the Royal Resort and Residences. Expert in beverage preparation and customer service, I excel in enhancing guest experiences and resolving issues efficiently. My attention to detail and team collaboration skills ensure a seamless and enjoyable environment for all patrons.
Productive Barista accustomed to delivering excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintains clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista
Atlantis the royal resort and residences
Dubai
10.2025 - Current
- Prepared high-quality beverages following established recipes and standards.
- Maintained cleanliness and organization of the coffee station and work area.
- Provided excellent customer service by engaging with guests and taking orders.
- Operated espresso machines and coffee grinders efficiently during peak hours.
- Managed inventory levels of coffee beans, syrups, and supplies effectively.
- Collaborated with team members to streamline service during busy shifts.
- Handled cash transactions accurately while ensuring a smooth checkout experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Pool Server
Atlantis the royal resort and residences
Dubai
12.2023 - 10.2025
- Delivered exceptional service to guests at luxurious poolside environments.
- Assisted guests with menu selections and food recommendations promptly.
- Handled guest inquiries and resolved issues to enhance customer satisfaction.
- Prepared and served a variety of beverages, adhering to resort standards.
- Maintained cleanliness and organization of poolside areas throughout shifts.
- Trained new staff on service protocols and resort policies effectively.
Office boy
Emrill service LLC
Dubai
02.2022 - 11.2023
- Managed daily office supplies and ensured inventory levels remained adequate.
- Assisted team members with administrative tasks and office organization.
- Delivered documents and packages to various departments promptly.
- Brewed tea and coffee for staff during meetings.
- Replenished stationery items like paper clips and pens.
- Collected payments from customers and clients on behalf of the company.
Education
Certificate Of Appreciation - Course Exposure
Royal Tee Room
08.2025 - 09.2025
BARISTA PROFESSIONAL COURSE - Barita
Coffee Training Academy
11.2024 - 01.2025
Certificate Of Achievement - GRACIOUSNESS,THOUGHTFULNESS & PERSONALIZED SERVICE
Forbes Travel Guide
07.2024 - 07.2024
Secondary High School Certificate
Dhaka,Narayanganj , Bangladesh Skills
- Customer service
- Beverage preparation
- Menu knowledge
- Team collaboration
- Attention to detail
- Time management
- Problem resolution
- Basic accounting
- Inventory management
- Conversant in [language]
- Opening and closing coordination
- Cleanliness
- Order taking
- Food preparation
Language
Bangla
English
Hindi
Timeline
Barista
Atlantis the royal resort and residences
10.2025 - Current
Certificate Of Appreciation - Course Exposure
Royal Tee Room
08.2025 - 09.2025
BARISTA PROFESSIONAL COURSE - Barita
Coffee Training Academy
11.2024 - 01.2025
Certificate Of Achievement - GRACIOUSNESS,THOUGHTFULNESS & PERSONALIZED SERVICE
Forbes Travel Guide
07.2024 - 07.2024
Pool Server
Atlantis the royal resort and residences
12.2023 - 10.2025
Office boy
Emrill service LLC
02.2022 - 11.2023
Secondary High School Certificate