Ismita Rajbhandari
Abu Dhabi,AZ
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
CASHER/WAITRESS
Flame And Bake
- Greet customer and Ensure high levels of customer satisfaction through excellent sales service
- As a cashier using MICROS
- Greeting each customer that comes into the store in a warm manner and accompany them through to the restaurant
- Identifying customer requirements, acknowledge promotion Foods Daily Special
- Ensured hygiene of the reception area and visitor facilities
- Direct, oversee and evaluate the performance of workers
- Interacted with guests displaying products with correct product knowledge
- Presented bills to the guests and ensured accurate payments are processed by Cash/Credit card/Visa card/American Express
- Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service
- Cleaning shelves, counters, and tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Senior Server
The Cheesecake Factory
08.2019 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
CASHIER
TRADEINCO FASHION LLC.
01.2016 - 01.2018
- Welcome each and every customer with warm manner
- Greets customers including answering phones and directing customer inquiries to appropriate party
- Handles cash transactions between customer and retail store
- Answers routine billing questions/issues from customers
- Receives and processes all payments according to standard procedures
- Scan products, operate scanning equipment and fix scanning issues
- Processes credit and debit cards, helping customers use processing equipment
- Counts money back to customer in an accurate and concise manner
- Assists in the opening and closing of a retail location which includes and but not limited to cash handling and deposits
- Performs daily, weekly and monthly audits of cash intake or cash drawers.
Waitress
The Everest Hotel
03.2012 - 01.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
National College of Computer Science
01.2011 - 03.2013
School Level
Lali Gurash English School
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
Additional Information
Possess a good sense of humor with receptive mind, coupled with the ability to communicate successfully at all levels, ensuring profitable business with positive results
Statementofintent
A talented individual who will bring her sales talent, fashion sense, and passion for fashion store. Maxine has a proven track record of success in sales and possesses the ability to coordinate a high level of activity under a variety of conditions and constraints
Keyskillscompetencies
- Greet the customers in good manners
- Deliver excellent customer service at all times
- Handling all the cash transaction as a cashier
- Receive payment by cash, cheques and credit card and Checking daily cash accounts
- Guiding and solving queries of customers
- Maintaining monthly, weekly and daily report of transaction
- Deal with all inquiries in a professional and courteous manner, in person on the telephone via e-mail
- Prepare and manage correspondence, report and documents
- Implement and maintain office systems and arrange and confirms appointments
- Handle incoming mail and other materials
- Set up maintain filing systems and operate manage equipment’s
- Deal with all enquiries in a professional and courteous manner, in person on the telephone or via email
- Administer all reservation cancellations, and no shows in line with company policy
- Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
Trainingstechnicalskills
- Advance Computer Course
- Fundamental, Dos, Windows, MS Office
- MS Word
- MS Power Point
- MS Excel
- Surfing on internet
- Intership Training
- Five Star Hotel
Languagelevel
Native, Advanced (Read and write), Advanced (Read and Write), Advance (Read and Write)
Contactnumber - Uae
+971 (0) 561587205
Personal Information
- Place of Birth: Okhaldhunga, Nepal
- Passport Number: 07565291
- Citizenship: Nepal
- Date of Birth: 09/28/96
- Marital Status: Single
Disclaimer
I solemnly declare that the above information are true and correct to the best of knowledge and belief
Timeline
Senior Server
The Cheesecake Factory
08.2019 - Current
CASHIER
TRADEINCO FASHION LLC.
01.2016 - 01.2018
Waitress
The Everest Hotel
03.2012 - 01.2013
High School Diploma -
National College of Computer Science
01.2011 - 03.2013
CASHER/WAITRESS
Flame And Bake
School Level
Lali Gurash English School
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