Israa Elsayed
Dubai,DU
Summary
Highly qualified, detail-oriented and hardworking relationship associate with more than 5 years of customer experience and team leadership, Proficient in research and analysis with certifications, case management, and client relations. Expert computing and technology skills. Innovative expert-defined by the ability to rapidly understand new technologies and gain new skill sets. Versed in customer support in high call volume environments. Superior computer skills. Always seeking to provide great service and make people’s life easier and more productive.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Financial Relationship associate
Emirates Islamic bank
06.2023 - Current
- Identified and resolved high value national customer needs promptly and efficiently. managed over 50 calls per day.
- Participated with the Support team to resolve customer requests within the agreed turn around time with the customers.
- Followed up with customers on service requests raised to make sure that we have provided all requirements, to make sure that there will be no delay in the process.
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Senior high value Customer Service Representative
Etisalat UAE
12.2021 - 05.2023
- Handled high value national customer inquiries and frustration, billing questions, payments, and service requests.
- Followed up with customers to offer additional support and check resolution satisfaction.
customer service representative / team leader
Vodafone UK
02.2020 - 11.2021
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
- Maintained records of daily interactions with clients, including fulfillment actions, and processing of support agreements.
- Delegating tasks and guiding my team to meet the team's required KPI'S and SLA's. to ensure efficient workflow and timely completion. on behalf of my Team leader.
Outbound Sales representative
Vodafone UK
09.2019 - 01.2020
- Reached out to warm leads to sharing information about new products and services with scripted approaches.
- Improved sales strategies based on data from client and market surveys.
- Handled simultaneous tasks such as talking, research, and documentation with good prioritization.
Education
Bachelor of Chemistry & Oceanography - Chemistry
Alexandria University
Alexandria, EgyptSkills
- Excellent Communications Skills
- Excellent Presentation Skills
- Advanced Research Abilities
- Advanced Analysis Skills
- Able to work in groups or individually
- Ability To Work In Multicultural environments
- Critical thinking skill
- Advanced Knowledge In Microsoft
- Team Leadership
Certification
- certificate of Customer Relationship Management by Starweaver on Coursera
- Data Analyst full list of courses by 365datascience.com
Timeline
Financial Relationship associate
Emirates Islamic bank
06.2023 - Current
Senior high value Customer Service Representative
Etisalat UAE
12.2021 - 05.2023
customer service representative / team leader
Vodafone UK
02.2020 - 11.2021
Outbound Sales representative
Vodafone UK
09.2019 - 01.2020
Bachelor of Chemistry & Oceanography - Chemistry
Alexandria University
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