Summary
Overview
Work History
Education
Skills
Languages
Personal Qualifications
Training certificates
Personal Information
Timeline
Generic
Israa Shamia

Israa Shamia

Dubai,DU

Summary

Skilled individual with passion for helping students reach academic goals. Creates engaging learning experiences tailored to meet individual student needs. Smart candidate develops strategies to help students bolster academic performance.

Overview

12
12
years of professional experience

Work History

Customer Service Rep. - English Arabic Interpreter

Teleperformance
03.2022 - Current

• Translate medical, financial, and social calls via phone.

• Compile technical terms and information terms into glossaries and terminology .

• Ensuring that all parties understand the content of discussions or negotiations by clarifying terms or concepts that may be unfamiliar to them.


Arabic for Non-Arabs + Math

Tutoring Club
06.2021 - Current

• Assisting with tutoring students as needed in order to ensure that they understand the material .

• Helping students improve their reading comprehension skills by providing them with a variety of reading materials.

• Established clear learning outcomes and targets for different abilities.

• Preparing lesson plans that adhere to state standards and align with the curriculum for the subject area.

• Designing activities that help students develop language skills such as reading, writing, speaking, listening, and pronunciation.

• Reported on students' progress and attitude to learning at parent-teacher meetings.

Arabic for Non-Arabs + Business Teacher

Horizon Private School/branch
09.2020 - 06.2021

•Supported students in developing social skills through structured activities and positive reinforcement techniques.

• Dealing with different age categories.

• Planning my own sessions.

Summer Job - Entrepreneurship Trainer - TRA / Global vision

07.2018 - 08.2018

Substitute Teacher (Grade 1-5 / Arabic B Teacher)

Horizon Private School/branch
02.2018 - 05.2018

Substitute Teacher (Grade 5-9 / Arabic B)

Horizon Private School/branch
03.2016 - 03.2017

Training Support Executive - International Group for Training - IGIT

08.2015 - 01.2016

Administrative Assistant International Centre for Training and Development ICTD

06.2013 - 08.2015

Part time employee - Substitute Teacher - Horizon Private School/branch (Home room teacher)

09.2012 - 06.2013

Education

Bachelor of Business Administration in Accounting -

ALAIN University
12.2016

Skills

  • SAP SE
  • ServiceNow
  • MS Office Suite (Word, Excel & PowerPoint), Internet and E-mail applications

Languages

English
Fluent
Arabic
Fluent

Personal Qualifications

Bachelor of business administration in accounting, ALAIN University, 3.40/4, 12/01/16

Training certificates

  • Training course certificate, International Financial Reporting Standards, 2015
  • Training course certificate, Customer Service & Communication Skills, 2014
  • Training course certificate, Effective Administration of HRM, 2014

Personal Information

  • Place of Birth: UAE
  • Date of Birth: 01/07/95
  • Nationality: Palestinian
  • Driving License: Valid, Car

Timeline

Customer Service Rep. - English Arabic Interpreter

Teleperformance
03.2022 - Current

Arabic for Non-Arabs + Math

Tutoring Club
06.2021 - Current

Arabic for Non-Arabs + Business Teacher

Horizon Private School/branch
09.2020 - 06.2021

Summer Job - Entrepreneurship Trainer - TRA / Global vision

07.2018 - 08.2018

Substitute Teacher (Grade 1-5 / Arabic B Teacher)

Horizon Private School/branch
02.2018 - 05.2018

Substitute Teacher (Grade 5-9 / Arabic B)

Horizon Private School/branch
03.2016 - 03.2017

Training Support Executive - International Group for Training - IGIT

08.2015 - 01.2016

Administrative Assistant International Centre for Training and Development ICTD

06.2013 - 08.2015

Part time employee - Substitute Teacher - Horizon Private School/branch (Home room teacher)

09.2012 - 06.2013

Bachelor of Business Administration in Accounting -

ALAIN University
Israa Shamia