Israa Waheed
Azizi Riviera, Dubai,United Arab Of Emirates
Summary
- Hard-working and energetic customer service executive focused on customer satisfaction through all sales order life cycles, upbeat Restaurant Hostess well-versed with reservations and scheduling. Alert and observant to customer needs. Track record of addressing questions and resolving complaints in a professional manner.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Restaurant hostess
Al Khayma Heritage Restaurant
Dubai, United Arab Of Emirates
03.2023 - Current
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Greeted guests and escorted to tables, minimising wait times.
- Created memorable customer experiences through attentive, responsive service.
- Greeted customers, presented menus and shared information about available special items.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Stayed up to date on menu changes to accurately answer customer queries.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Resolved customer issues calmly and professionally to maintain satisfaction.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Reported customer feedback to management to improve food and service.
- Informed waiting staff of table turnaround times to limit service and reservation delays.
- Produced and finalised bills and provided receipts to customers.
- Maintained clean and orderly reception area to uphold brand standards.
- Checked on guests to maintain food and service satisfaction.
- Prepared dining room for special functions.
Sales Executive
Carter and White
Dubai, United Arab Of Emirates
01.2021 - 01.2023
- Maintains customer records by updating account information.
- Manage large amounts of incoming calls.
- Build sustainable relationships of trust through open and interactive communication.
- Inform customer of deals and promotions.
- Assist with placement of orders, refunds, or exchanges.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Resolve customer complaints via phone, email, mail, or social media..
- Work with customer service manager to ensure proper customer service is being delivered.
- Keeping up-to-date with the latest market trends and developments.
- Operated a cash register and processed credit card sales. Maintained a file with client's contact and product information for ease with future purchases.
- Handle all customers inquiries received timely and professionally
- Managed customer relationships through consultative sales techniques to attain individual sales goals
Retail sales associate
Apparel Group ( La vie en rose )
Dubai, United Arab Of Emirates
08.2019 - 08.2020
- Greet customers as they enter the store and provide a warm and welcoming atmosphere
- Assist customers in finding the products they are looking for and provide recommendations based on their preferences
- Engage with customers to build rapport, understand their needs, and offer personalized shopping assistance
- Collaborate with the sales team to support sales initiatives and achieve daily, weekly, and monthly sales targets
- Process customer transactions accurately using the point-of-sale (POS) system.
- Maintains customer records by updating account information.
- Manage large amounts of incoming calls.
- Build sustainable relationships of trust through open and interactive communication.
- Inform customer of deals and promotions.
- Assist with placement of orders, refunds, or exchanges.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Resolve customer complaints via phone, email, mail, or social media..
- Work with customer service manager to ensure proper customer service is being delivered.
- Keeping up-to-date with the latest market trends and developments.
- Operated a cash register and processed credit card sales. Maintained a file with client's contact and product information for ease with future purchases.
- Handle all customers inquiries received timely and professionally
- Managed customer relationships through consultative sales techniques to attain individual sales goals
Customer service executive
Alshayaa Group - H&M
Cairo, Egypt
03.2015 - 02.2017
- Greet customers as they enter the store and provide a warm and welcoming atmosphere
- Assist customers in finding the products they are looking for and provide recommendations based on their preferences
- Engage with customers to build rapport, understand their needs, and offer personalized shopping assistance
- Collaborate with the sales team to support sales initiatives and achieve daily, weekly, and monthly sales targets
- Process customer transactions accurately using the point-of-sale (POS) system.
Education
Bachelor of Business Administration - Marekting
October University for Modern Sciences & Arts
Cairo 09.2014 - 07.2018
Skills
- Customer Service
- Customer relations
- Point of sale system operation
- Organizational Skills
- Menu presentation
- Waiting list management
- Active Listening
- High-volume dining
- Opening and closing procedures
- POS Systems
- Reservations management
- Table setting
- Cash management
- Target office
- Time Management
- Positive Attitude
- Problems Solving
- Attention to Detail
Languages
Arabic
Native
English
Upper intermediate
Affiliations
- Reading, Ping pong, Fitness, Cooking
Timeline
Restaurant hostess
Al Khayma Heritage Restaurant
03.2023 - Current
Sales Executive
Carter and White
01.2021 - 01.2023
Retail sales associate
Apparel Group ( La vie en rose )
08.2019 - 08.2020
Customer service executive
Alshayaa Group - H&M
03.2015 - 02.2017
Bachelor of Business Administration - Marekting
October University for Modern Sciences & Arts
09.2014 - 07.2018
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