ISSA BUKENYA
Dubai,United Arab Emirates
Summary
Dedicated Guest Experience Concierge & Bellman Driver with 5 years of customer service expertise and a background in transportation and hospitality. Proven ability to deliver exceptional client satisfaction while nurturing strong relationships with high-profile clients. Achievements include enhancing operational efficiency as a Fleet Manager and improving customer satisfaction at front desk roles. Eager to leverage unique skills and commitment to guest services to enhance the experience at any premier establishment.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Chauffeur
Zofeur
Dubai
2024.02 - 2025.12
- Delivered exceptional customer service, significantly enhancing client satisfaction.
- Exercised discretion and confidentiality with high-profile clients to maintain trust.
- Utilised GPS technology for precise route planning and navigation.
- Cultivated strong client relationships, fostering repeat business.
- Coordinated with rental car companies, managing the delivery and collection of vehicles and contracts.
Front desk receptionist
Power group of companies
Dubai
2020.05 - 2023.08
- Oversaw front desk operations, thereby enhancing overall customer satisfaction.
- Operated multi-line phone systems, improving call response efficiency.
- Addressed and resolved guest inquiries promptly.
- Maintained meticulous records to ensure accuracy and organisation.
Fleet manager
Ramco gas
Kampala
2017.07 - 2019.11
- Revamped driver training programmes, significantly boosting safety standards.
- Streamlined fleet operations, effectively reducing operational costs.
- Supervised vehicle maintenance, ensuring optimal performance and reliability.
Education
Diploma - architecture
Kyambogo university
Kampala 2017.01 - 2019.04
Skills
- Microsoft Word
- GPS Navigation
- Customer Service
- Discretion and Confidentiality
- Communication
- Inquiry Resolution
- UAE Driver’s License
- Microsoft Excel
- Vehicle Maintenance
- Client Satisfaction
- Client Relationships
- Client Handling
- Record Keeping
- Interpersonal Skills
LANGUAGES
English
Timeline
Chauffeur
Zofeur
2024.02 - 2025.12
Front desk receptionist
Power group of companies
2020.05 - 2023.08
Fleet manager
Ramco gas
2017.07 - 2019.11
Diploma - architecture
Kyambogo university
2017.01 - 2019.04