Issa Khalfan Said
Dubai
Summary
Qualified Customer service with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Relations Officer
Dnata
Dubai
01.2020 - 01.2026
- Represented the company at industry events and conferences, networking with professionals to build strategic partnerships.
- Led public relations team, setting clear goals and monitoring performance to ensure high productivity.
- To issue a ticket and to remove absconding.
- Applying for a visa.
- Issued invoices and credit memos to customers, maintaining meticulous financial records.
- Managed all payment processing, invoicing and collections tasks.
Government Travel Job
Dnata
Dubai
01.2018 - 01.2020
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Prepared range of written communications, documents and reports.
- Planned and organised invites and participant registration.
- Meeting and Events Supervisor.
Airport Customer Service Agent
Dnata
Dubai
12.2017 - 01.2018
- Provided detailed information on flight schedules, delays, and gate changes, maintaining open communication with passengers.
- Managed check-in process for passengers, issuing boarding passes and allocating seats according to preferences.
- Resolved passenger complaints regarding flight bookings and luggage issues, offering swift and satisfactory solutions.
- Maintained up-to-date knowledge of airline policies and procedures, ensuring accurate information is provided to passengers.
Education
High School -
DubaiSkills
- Microsoft Office
- SEO
- CSS
- Strong decision maker
- Complex problem solver
- Multi-tasking
- Strong customer service orientation
- Data Entry
- Team Leadership
- Bilingual customer support
- travel booking systems
- data analysis
- adaptive problem solving
- Flight and hotel reservations
- Itinerary planning and booking
- Multitasking proficiency
- Composure under pressure
- Flight reservation systems
- Visa procedures
- Ticket selling system
Languages
Arabic
Proficient
C2
English
Proficient
C2
Swahili
Upper Intermediate
B2
Certification
- Driving Licence
- Best Employer certified
Additional Information
- Born and Study in UAE
Nationality
- Tanzanian
Timeline
Public Relations Officer
Dnata
01.2020 - 01.2026
Government Travel Job
Dnata
01.2018 - 01.2020
Airport Customer Service Agent
Dnata
12.2017 - 01.2018