Issa Saad
IT Support - Google Certified
Abu Dhabi,AZ
Summary
Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
13
13
years of professional experience
2
2
Languages
Work History
IT Business Development
Anigma Computers
Abu Dhabi
01.2020 - Current
- Resolved problems, improved operations and provided exceptional service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Carried out day-day-day duties accurately and efficiently.
- Set up and attend meetings with clients to discuss
business growth. - Worked closely with Government entities on IT related projects.
- Set up meeting with the sales team to discuss selling
weaknesses and solutions.
IT - Operations Manager
Parce Ferme
Dubai
08.2018 - 12.2019
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Responsible for organizing and scheduling staff and
directing the day-to-day operations of all facility
functions Providing state of the art quality services that
meet and are within our customers’ standards - Responsible for enforcement and administration of all
contracts and agreements, including car insurance and
renewals - Providing vehicle status reports for customers on a
monthly basis
IT Hardware Support
Al Masaood
Abu Dhabi
07.2015 - 10.2017
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Strategically implemented new computer projects and hardware installations to improve workflow across the company.
- Managing the CDK Global Auto-line software, an
integrated software powered by Oracle. - Helped streamline repair processes and update procedures for support action consistency.
- Train the end user through a series of actions to
resolve issues, and help set up new updates. - Configured hardware, devices and software to set up work stations for employees.
Technical Analyst
National Bank of Abu Dhabi
Abu Dhabi
10.2011 - 10.2014
- Responsible for systems full adherence to IT security and compliance requirements as communicated by IT security office, Central Bank, & international authorization networks.
- Participating in planning, executing, and go-live phases of on going business projects such as; ATM screens rebranding, E-Dirham, technology driven projects such as; ATM OS upgrade, & hardware upgrades, and communication encryption. Testing and delivery of ATM transactions with third party processor.
- In charge of setup & support of Cash Management Services for ATM/CDM reconciliation system & instrumental in resolving ATM/CDM financial disputes.
- ATM Downtime Monthly Report: Calculating andgenerating the ATM Downtime Report on a monthly basis.
IT Desktop Support
National Bank of Abu Dhabi
Abu Dhabi
08.2008 - 09.2011
- Improved operations through consistent hard work and dedication.
- Worked flexible hours; night, weekend, and holiday shifts.
- Manage configuration and troubleshooting performance of all PC systems and IP Telephony.
- First point of contact for technical questions queries,assistance, problem diagnosis and resolution.
- Supporting division in the distribution and installation of laptops, hardware repairs and software upgrades while preventing against viruses and spyware.
- Ability to multi-task with excellent organizational skills.
Multimedia Senior Sales
Azadea - Virgin Megastore
Abu Dhabi
06.2007 - 07.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in team-building activities to enhance working relationships.
Education
Google IT Support Professional Certificate - Computer Support Specialist
Coursera
OnlineHP Sales Certified – Business Personal - Sales, Merchandising, And Marketing
HP
ITIL Foundation Certificate - Computer Support Specialist
IT Service Management
Assyst Service & Support Certificate - Computer Support Specialist
Axios Systems
High School Diploma -
Private Modern School
UAE-Abu Dhabi 06.2003 - 06.2003
Skills
Business development abilities
Technical issues analysis
Software diagnosis
Desktop support
Instruction and training
Mobile device management
Helpdesk call support
Technical Support
PC component diagnostics
Customer service expert
Timeline
IT Business Development
Anigma Computers
01.2020 - Current
IT - Operations Manager
Parce Ferme
08.2018 - 12.2019
IT Hardware Support
Al Masaood
07.2015 - 10.2017
Technical Analyst
National Bank of Abu Dhabi
10.2011 - 10.2014
IT Desktop Support
National Bank of Abu Dhabi
08.2008 - 09.2011
Multimedia Senior Sales
Azadea - Virgin Megastore
06.2007 - 07.2008
High School Diploma -
Private Modern School
06.2003 - 06.2003
Google IT Support Professional Certificate - Computer Support Specialist
Coursera
HP Sales Certified – Business Personal - Sales, Merchandising, And Marketing
HP
ITIL Foundation Certificate - Computer Support Specialist
IT Service Management
Assyst Service & Support Certificate - Computer Support Specialist
Axios Systems