Issa Saad
IT Support - Google Certified
Abu Dhabi,AZ
Summary
Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
13
13
years of professional experience
2
2
Languages
Work History
IT Business Development
Anigma Computers
Abu Dhabi
01.2020 - Current
- Resolved problems, improved operations and provided exceptional service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Carried out day-day-day duties accurately and efficiently.
- Set up and attend meetings with clients to discuss
business growth. - Worked closely with Government entities on IT related projects.
- Set up meeting with the sales team to discuss selling
weaknesses and solutions.
IT - Operations Manager
Parce Ferme
Dubai
08.2018 - 12.2019
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Responsible for organizing and scheduling staff and
directing the day-to-day operations of all facility
functions Providing state of the art quality services that
meet and are within our customers’ standards - Responsible for enforcement and administration of all
contracts and agreements, including car insurance and
renewals - Providing vehicle status reports for customers on a
monthly basis
IT Hardware Support
Al Masaood
Abu Dhabi
07.2015 - 10.2017
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Strategically implemented new computer projects and hardware installations to improve workflow across the company.
- Managing the CDK Global Auto-line software, an
integrated software powered by Oracle. - Helped streamline repair processes and update procedures for support action consistency.
- Train the end user through a series of actions to
resolve issues, and help set up new updates. - Configured hardware, devices and software to set up work stations for employees.
Technical Analyst
National Bank of Abu Dhabi
Abu Dhabi
10.2011 - 10.2014
- Responsible for systems full adherence to IT security and compliance requirements as communicated by IT security office, Central Bank, & international authorization networks.
- Participating in planning, executing, and go-live phases of on going business projects such as; ATM screens rebranding, E-Dirham, technology driven projects such as; ATM OS upgrade, & hardware upgrades, and communication encryption. Testing and delivery of ATM transactions with third party processor.
- In charge of setup & support of Cash Management Services for ATM/CDM reconciliation system & instrumental in resolving ATM/CDM financial disputes.
- ATM Downtime Monthly Report: Calculating andgenerating the ATM Downtime Report on a monthly basis.
IT Desktop Support
National Bank of Abu Dhabi
Abu Dhabi
08.2008 - 09.2011
- Improved operations through consistent hard work and dedication.
- Worked flexible hours; night, weekend, and holiday shifts.
- Manage configuration and troubleshooting performance of all PC systems and IP Telephony.
- First point of contact for technical questions queries,assistance, problem diagnosis and resolution.
- Supporting division in the distribution and installation of laptops, hardware repairs and software upgrades while preventing against viruses and spyware.
- Ability to multi-task with excellent organizational skills.
Multimedia Senior Sales
Azadea - Virgin Megastore
Abu Dhabi
06.2007 - 07.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in team-building activities to enhance working relationships.
Education
Google IT Support Professional Certificate - Computer Support Specialist
Coursera
OnlineHP Sales Certified – Business Personal - Sales, Merchandising, And Marketing
HP
ITIL Foundation Certificate - Computer Support Specialist
IT Service Management
Assyst Service & Support Certificate - Computer Support Specialist
Axios Systems
High School Diploma -
Private Modern School
UAE-Abu Dhabi 06.2003 - 06.2003
Skills
Business development abilities
Timeline
IT Business Development
Anigma Computers
01.2020 - Current
IT - Operations Manager
Parce Ferme
08.2018 - 12.2019
IT Hardware Support
Al Masaood
07.2015 - 10.2017
Technical Analyst
National Bank of Abu Dhabi
10.2011 - 10.2014
IT Desktop Support
National Bank of Abu Dhabi
08.2008 - 09.2011
Multimedia Senior Sales
Azadea - Virgin Megastore
06.2007 - 07.2008
High School Diploma -
Private Modern School
06.2003 - 06.2003
Google IT Support Professional Certificate - Computer Support Specialist
Coursera
HP Sales Certified – Business Personal - Sales, Merchandising, And Marketing
HP
ITIL Foundation Certificate - Computer Support Specialist
IT Service Management
Assyst Service & Support Certificate - Computer Support Specialist
Axios Systems
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