Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Issam Kouzi

Issam Kouzi

Sr Handover Coordinator / Head Of Automation & Document Control Group (IT & DCG)
UAE - Abu Dhabi,AZ

Summary

Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic Handover Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

17 Years of experience in Oil & Gas and Petrochemical Industry which includes, 8 Years of Engineering & Procurement Lead Document Control engineer for Projects and Company staff, 6 Years of Corporate and Area Document Control & IT coordinator and 3 Years as Site/Construction Document Control engineer

Document Review Specialist with demonstrated success negotiating, researching and communicating effectively. Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts directly impacting business strategies of organization.

Strong organizational skills and ability to think strategically and react quickly to internal and external needs.

In-house Document Review Specialist with experience in managing and overseeing contracts and documents. Reviews client contracts, vendor agreements, partnership agreements, and related documents. Helps organization create and edit contracts according to situation. Trains operating units required to create and edit contracts.

Overview

3
3
Languages
6
6
years of post-secondary education
19
19
years of professional experience

Work History

Senior Project Handover Coordinator

CCJV / CCEP Consortium
Abu Dhabi
02.2018 - Current
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Worked closely with Project Director to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Collaborated with engineering, procurement & construction team leaders to achieve client satisfaction.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Head of Automation & Document Control Group

Chiyoda CCC
Abu Dhabi
02.2013 - 01.2018
  • Led projects and analyzed data to identify opportunities for improvement.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Delivered technical engineering & vendor prints deliverables to customer locations within specific timeframes.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Senior Document Control Engineer

Consolidated Contractors International Company - CCC
Abu Dhabi
12.2008 - 01.2013
  • Worked closely with Project Engineering Manager & Project Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Conducted research, gathered information from multiple sources and presented results.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Handled day-to-day running of engineering software & Document management system, ensuring high levels of productivity and progression.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and maintained courteous and effective working relationships.

Certification & Document Control Engineer

CCC
Abu Dhabi
11.2007 - 11.2008
  • Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
  • Publicized health and safety program requirements and mentored employees on critical nature of compliance.
  • Managed quality programs to reduce overdue compliance activities.
  • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
  • Structured programs, produced working documentation and implemented best practices.
  • Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
  • Delivered and tracked program training for all associates and supervisors in order to safeguard continuing business relationships.
  • Worked closely with project team members and task force to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Created plans and communicated deadlines to ensure projects were completed on time.

Document Control Engineer

CCC-OMAN
Muscat
12.2004 - 10.2007
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Collaborated with Project Control Department & Engineering Management to achieve Client requirements.
  • Improved [type] through consistent hard work and dedication to [project or department or task or customer].
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used coordination and planning skills to achieve results according to schedule.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Junior Web Designer

WAFRA Association
Beirut, Lebanon
08.2002 - 12.2004
  • Generated web hosting presence to accommodate specified needs, uploading and maintaining files on account.
  • Established presentation consistency across Chrome, Safari, Firefox and other common browser interfaces.
  • Assisted web presence planning, implementing changes and integrating requested elements to streamline business operations.
  • Employed search engine optimization tactics to increase reach of targeted audience.
  • Conducted testing and review of website design for responsiveness, clarity and effectiveness.
  • Used coordination and planning skills to achieve results according to schedule.

Network Administrator Intern

Izzat Daouk & Sons
Beirut, Lebanon
10.2000 - 02.2001
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements.
  • Verified system functionality and backup for network-related equipment.
  • Applied knowledge of computing systems and software structure.
  • Installed and maintained data and voice circuits through routers, switches, and WAN devices.
  • Worked closely with network support team for operational support, tasks and projects.
  • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
  • Managed data backups and disaster recovery operations for 200-person company.

Education

Bachelor of Engineering - Electrical Engineering / Computers

Beirut Arab University
Beirut-Lebanon
10.1997 - 08.2003

Skills

    Coordinating team projects

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Accomplishments

  • Implementation of Digital Signatures on all official engineering & office important, critical confidential pdf documents and technical deliverables as a matter of security and encryption aspects with the approval of Government Oil & Gas companies such as ADNOC Group companies.
  • Implementation of Electronic Document Review (E-Review) and E-Red lining of all EDDR (project technical deliverables) & VDR (Vendor technical deliverables) among all Project engineering team as well as Client Project Task force (PMT/PMC) which enhances & improves and shortens the period and time frame of project completion from documentation perspective and administration point of view.
  • Automation of all administrative activities and generation of reporting system and applications for EDMS, Electronic Document management System, to tackle and cover all kinds of project queries and requirements. This includes all engineering, procurement and construction sections of the whole projects as well as in-house and corporate knowledge management workspaces.
  • Supervised team of 25 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Project Handover Coordinator

CCJV / CCEP Consortium
02.2018 - Current

Head of Automation & Document Control Group

Chiyoda CCC
02.2013 - 01.2018

Senior Document Control Engineer

Consolidated Contractors International Company - CCC
12.2008 - 01.2013

Certification & Document Control Engineer

CCC
11.2007 - 11.2008

Document Control Engineer

CCC-OMAN
12.2004 - 10.2007

Junior Web Designer

WAFRA Association
08.2002 - 12.2004

Network Administrator Intern

Izzat Daouk & Sons
10.2000 - 02.2001

Bachelor of Engineering - Electrical Engineering / Computers

Beirut Arab University
10.1997 - 08.2003

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Issam KouziSr Handover Coordinator / Head Of Automation & Document Control Group (IT & DCG)