ISURU SHANTHA
Piliyandala,Sri Lanka
Summary
Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Customer Service Assistant
INTERNATIONAL DISTILLED LTD
COLOMBO, SRI LANKA
02.2021 - Current
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
- Implemented weekly promotional newsletters using Mailchimp, resulting in increased lead generation.
- Performed daily opening and closing functions and inventory management.
- Delivered effective product demonstrations, consistently ensuring customer comprehension.
- Employed design skills to create attractive merchandise displays, consistently increasing product appeal.
Senior Marketing Executive
INNOVATIVE CYBER SOLUTIONS (PVT) LTD
COLOMBO, SRI LANKA
05.2018 - 02.2021
- Evaluated marketing campaigns using key metrics and performance indicators, enhancing future propositions.
- Monitored market trends to remain ahead of competitors, consistently meeting client demands.
- Conducted market research to identify key customer segments and target audiences.
- Determined strategy for social media marketing for cohesive messaging across multiple platforms.
- Leveraged marketing tools and software to produce exquisite marketing materials and track KPIs.
Senior Marketing Executive
CEYLINCO LIFE INSURANCE
MOUNT LAVINIA, SRI LANKA
08.2016 - 05.2018
- Oversaw production of print and digital marketing materials, liaising with Graphic Designer to ensure brand standards.
- Managed automated email marketing to ensure optimal flow of customers through sales funnel.
- Managed marketing budgets with data and results-driven decision making.
- Coordinated promotional activities and trade shows to increase brand visibility.
- Monitored market trends to remain ahead of competitors, consistently meeting client demands.
Rugby Player
SRI LANKA ARMY
PANAGODA , SRI LANKA
03.2013 - 08.2016
- Coached junior athletes by demonstrating techniques and supervising practice.
- Reviewed past performance to determine and address weaknesses for future events.
- Participated in community outreach programs, promoting athletic teams.
- Observed nutrition plans, building stamina and maintaining body shape.
- Received and implemented constructive criticism from coaches and mentors to boost performance development.
Sales Marketing Executive
JONE KEELS HOLDINGS PLC
COLOMBO, SRI LANAKA
02.2010 - 03.2013
- Leveraged existing client relationships to secure new clients, sales and marketing opportunities.
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Maintained price lists and sales documents capturing data on customers and marketing and sales budget.
- Gathered and analyzed customer data and feedback using CRM software, reporting results for strategic decision-making.
- Executed marketing and sales strategies to generate and convert qualified leads.
Education
GCSEs - ARTS
LUMBINI COLLEGE
SRI LANKAA-Levels - AETS
LUMBINI COLLEGE
SRI LANKASkills
- Time Management
- Flexibility
- Adoptability
- Teamwork
- Work with under pressure
- Creativity
- Physical Stamina
- Team Leadership
- Problem solving
- Self confidence
Languages
English
Fluent
Tamil
Intermediate
Certification
- Successfully Completed Advanced Fundamentals of Baking - (2012)
- Awarded Schools Colours for the Participation of Singer Rugby Tournament (2007)
- Played in School Rugby team – (2005 – 2009)
- A member of Havelock's Rugby Team (2009 – 2013)
- Awarded as Sri Lankan School Singer Rugby 7's Championship team – (2009)
- Awarded Sri Lanka Carlton 7's Rugby Colours – (2010 – 2015)
- A member of Sri Lanka Army Team (2014 – 2016)
- Represented John Keels Rugby team for Mercantile Rugby 7's
- Represent Toyota's Automation Department for Intercompany Rugby
Tournament – Cup Winners (2011)
Computer Proficiency
- Certificate of computer literary offered, Micros, XL, graphics, office and basic knowledge.
Hobbies
- Rugby
- Swimming
- Volley Ball
- Reading Books
- Job - Related Activities
References
- MR. Chamal Kavinda
Branch Administration
Commercial Credit & Finance PLC
+94774144234
chamalka@cclk.lk
- MR. K.P Gayan Dushmantha Karunarathna
Branch Manager
TFC Technology's PVT LTD
+94716492534
priyanjaleejaya1996@gmail.com
Declaration
- I hereby attest that the above information is true and correct according to the best of my knowledge.
K. K. ISURU SHANTHA
...........................................
Timeline
Senior Customer Service Assistant
INTERNATIONAL DISTILLED LTD
02.2021 - Current
Senior Marketing Executive
INNOVATIVE CYBER SOLUTIONS (PVT) LTD
05.2018 - 02.2021
Senior Marketing Executive
CEYLINCO LIFE INSURANCE
08.2016 - 05.2018
Rugby Player
SRI LANKA ARMY
03.2013 - 08.2016
Sales Marketing Executive
JONE KEELS HOLDINGS PLC
02.2010 - 03.2013
GCSEs - ARTS
LUMBINI COLLEGE
A-Levels - AETS
LUMBINI COLLEGE
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