Iswar Sharma
Al Mazar
Summary
Driven professional with a proven track record in customer service and cash handling, demonstrated at Vishal Mega Mart and Mansi Pharma. Excelled in resolving complaints with empathy, boosting team efficiency by monitoring productivity, and adept at managing financial transactions. Skilled in communication and teamwork, ensuring high levels of customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Vishal Meha Mart
Tinsukia
04.2023 - 05.2024
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Managed approximately 25 incoming calls, emails and faxes per day from customers.
Clinic Receptionist | Cashier
Mansi Pharma
Banke
05.2021 - 12.2022
- Handle payments for services rendered to patients by receiving and recording them properly.
- Update the clinic income records by coordinating the flow of bank checks and cash holdings.
- Provide details regarding dental treatment planning and Billing.
- Raise billing, collection of cash, cheques, and accurately entering collection of payment in the system.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue.
- Managed approximately 30 incoming calls per day from customers.
Education
Bachelor of Arts - Psychology
A.P.S College Of Arts & Science
Bangalore 04.2008 - 10.2010
Skills
- Customer Service
- Good Communication
- Dependable & Reliable
- Cashier
- Time Management
- Multi tasking abilities
- Flexible and Adaptable
- Active Listening
- Teamwork and Collaboration
Languages
English
Hindi
Nepali
Assamese
Interests
Solo travelling
Bike Riding
Technology
- MS Office
Timeline
Customer Service Representative
Vishal Meha Mart
04.2023 - 05.2024
Clinic Receptionist | Cashier
Mansi Pharma
05.2021 - 12.2022
Bachelor of Arts - Psychology
A.P.S College Of Arts & Science
04.2008 - 10.2010
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