ITHAYATHULLAH NOOR MOHAMED
Trichy,India
Summary
To acquire productive work experience in the practical field and to be part of good environment, that makes effective use of my potential and make my contribution towards achievement of organization’s goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Document Controller
EFRA Projects LLP
Hyderabad, India
2023.03 - 2025.08
- Maintain the technical submittals documents and QA/QC documents related to data center.
- Attend the daily meeting with end customers discuss about the Commissioning tracker.
- Coordinate with client related to site supporting documents like ATS,FAT documents.
- Assign and upload the quality documents in the Procore system management.
- Coordinate document workflows between departments, clients, and external stakeholders
- Monitor document approval processes and follow up on overdue reviews
- Control access to confidential and sensitive documents
- Prepare document status reports and maintain document registers.
Data entry – Payment posting Executive
Omega Health care
Trichy, India
2020.10 - 2023.02
- Accurately entered and posted insurance and patient payments into billing systems
- Processed EOBs (Explanation of Benefits), checks, and EFT payments with high accuracy
- Verified payment details, adjustments, and denial codes according to client guidelines
- Ensured timely posting to support AR follow-up and reduce payment delays
- Adhered to HIPAA compliance and organizational data security standards
- Met productivity and quality benchmarks consistently.
Cashier
Al mullah Exchange
Salmiya
2018.06 - 2019.07
- Handled daily cash transactions including foreign currency exchange, remittances, and bill payments with high accuracy
- Processed customer requests efficiently while complying with company policies and Central Bank regulations
- Maintained balanced cash drawers and completed end-of-day reconciliation with zero discrepancies
- Provided excellent customer service, addressing inquiries and resolving transaction issues promptly
- Verified customer identification and ensured compliance with AML and KYC procedures
- Assisted customers with exchange rates, transfer services, and product information
- Maintained a clean, organized, and secure cashier counter at all times
Customer Service Executive
First source Solutions
Trichy, India
2013.07 - 2017.08
- Handled inbound and outbound customer interactions via phone and email in a professional manner
- Resolved customer queries, complaints, and service requests within defined SLAs
- Maintained accurate customer records and updated information in CRM systems
- Followed company policies, scripts, and quality standards to ensure customer satisfaction
- Escalated complex issues to senior teams for timely resolution
- Achieved individual performance targets related to call quality, resolution time, and customer satisfaction
- Demonstrated strong communication skills while dealing with diverse customer needs
- Maintained confidentiality of customer and company data
Education
BA - English
Jamal Mohamed College
Trichy, Tamil Nadu, India 2009.01 - 2012.01
Skills
- Revision and Version Control
- Master Document Register
- Transmittal creation and Tracking
- Data Entry & Accuracy
- EOB Analysis
- Drawing Control
- MS Office & Data Management
- Tally
LANGUAGES
English
Tamil
PERSONAL DETAILS
- DATE OF BIRTH- 05/01/1992
- NATIONALITY-INDIAN
- MARITAL STATUS-MARRIED
PASSPORT DETAILS
- Passport No - R7394903
- Expiry Date - 2027-12-03
Timeline
Document Controller
EFRA Projects LLP
2023.03 - 2025.08
Data entry – Payment posting Executive
Omega Health care
2020.10 - 2023.02
Cashier
Al mullah Exchange
2018.06 - 2019.07
Customer Service Executive
First source Solutions
2013.07 - 2017.08
BA - English
Jamal Mohamed College
2009.01 - 2012.01