Iulia Munteanu
LVMH , TAG Heuer
Dubai
10
years of professional experience
I am a positive and hardworking individual, who always strives to achieve the highest target possible, at any given task. Well-developed skills in forming trusting relationships with customers as well as quickly reacting to their needs and presenting the most apt products and services. Always flexible, opened to new ideas and willing to learn. Seeking a role within a health and beauty company in which to use acquired skills and interests.
Work History
Client Advisor
4 Years 4 Months- Accurately captured client data for all prospects and clients. Consistently follow-up with clients and use CRM tools to effectively build relationships.
- Worked with your Boutique Manager on timepieces in the pipeline and special client requests.
- Actively participated in inventory and cycle counts to prepare and ensure a successful audit.
- Supported after-sales clients with helpful solutions in accordance with Maison values.
- Achieved high sales revenue with value-focused customer service approach.
Senior Sales Advisor
6 Years 2 Months- Provided a high level of customer service, promptly resolving customer complaints to maintain customer satisfaction .
- Successfully managed sales presentations of new product.
- Monitored multiple databases to keep track of all company inventory.
- Contribute to the store KPIs achievement.
- Responsible on focusing on CRM one to one activities, personalizing and building future relations with clients
- Set up appointments and maintained organized diary.
- Successfully completed the "Fondation Haute Horlogerie" Certification on October 2020
Senior Sales Advisor
2 Years 11 Months- Provided exceptional customer service experience by greeting, listening and assisting guests in exceeding their needs, demonstration on excellent knowledge of the product
- Ensure the achievement of individual and store goals , enhancing and developing the business
- Create and maintain individual client book according to the company tools (CRM )for the purpose of building a strengthened relationships by knowing their preferences and following up on promotions and new arrivals
- Provide feedback on customer preferences and buying behaviour to the store Manager
- Focused on being punctual, hardworking, and reliable.
- Was honoured with excellent Guest Experience on March 2018.
Supervisor
2 Years 8 Months- Respond to guest queries and complaints in a prompt and professional manner
- Handling cash register and accepting credit/debit card payment
- Prepared and maintained management reports and records of products sold.
- Stocked and replenished merchandise according to shop merchandising layouts.
- Select the correct products based on customer needs, product specifications and applicable regulations
- Ensure ease of customer shopping experience through maintenance and visual presentation.
Education
Bachelor of Business Administration
Skills
Self-motivated
Team leadership
Extremely organised
Excellent communication skills
Detail-orientated
Strong work ethic
Languages
Romanian
C2
Bilingual or Proficient
Russian
C1
Advanced
English
C1
Advanced
Timeline
Client Advisor
Richemont, Panerai
06.2022 - CurrentRead More
Senior Sales Advisor
LVMH , TAG Heuer
08.2020 - CurrentRead More
Senior Sales Advisor
Chalhoub Group, Carolina Herrera
08.2017 - 07.2020Read More
Supervisor
Boutique 1 LLC, Isabel Marant
11.2014 - 07.2017Read More
University of European Studies of Moldova
Bachelor of Business Administration
Read More
"Fondation Haute Horlogerie" Certification
Read More