Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Iulia Munteanu

Iulia Munteanu

Dubai

Summary

I am a positive and hardworking individual, who always strives to achieve the highest target possible, at any given task. Well-developed skills in forming trusting relationships with customers as well as quickly reacting to their needs and presenting the most apt products and services. Always flexible, opened to new ideas and willing to learn. Seeking a role within a health and beauty company in which to use acquired skills and interests.

Overview

10
10
years of professional experience

Work History

Client Advisor

Richemont, Panerai
06.2022 - Current
  • Accurately captured client data for all prospects and clients. Consistently follow-up with clients and use CRM tools to effectively build relationships.
  • Worked with your Boutique Manager on timepieces in the pipeline and special client requests.
  • Actively participated in inventory and cycle counts to prepare and ensure a successful audit.
  • Supported after-sales clients with helpful solutions in accordance with Maison values.
  • Achieved high sales revenue with value-focused customer service approach.

Senior Sales Advisor

LVMH , TAG Heuer
08.2020 - Current
  • Provided a high level of customer service, promptly resolving customer complaints to maintain customer satisfaction .
  • Successfully managed sales presentations of new product.
  • Monitored multiple databases to keep track of all company inventory.
  • Contribute to the store KPIs achievement.
  • Responsible on focusing on CRM one to one activities, personalizing and building future relations with clients
  • Set up appointments and maintained organized diary.
  • Successfully completed the "Fondation Haute Horlogerie" Certification on October 2020

Senior Sales Advisor

Chalhoub Group, Carolina Herrera
08.2017 - 07.2020
  • Provided exceptional customer service experience by greeting, listening and assisting guests in exceeding their needs, demonstration on excellent knowledge of the product
  • Ensure the achievement of individual and store goals , enhancing and developing the business
  • Create and maintain individual client book according to the company tools (CRM )for the purpose of building a strengthened relationships by knowing their preferences and following up on promotions and new arrivals
  • Provide feedback on customer preferences and buying behaviour to the store Manager
  • Focused on being punctual, hardworking, and reliable.
  • Was honoured with excellent Guest Experience on March 2018.

Supervisor

Boutique 1 LLC, Isabel Marant
11.2014 - 07.2017
  • Respond to guest queries and complaints in a prompt and professional manner
  • Handling cash register and accepting credit/debit card payment
  • Prepared and maintained management reports and records of products sold.
  • Stocked and replenished merchandise according to shop merchandising layouts.
  • Select the correct products based on customer needs, product specifications and applicable regulations
  • Ensure ease of customer shopping experience through maintenance and visual presentation.

Education

Bachelor of Business Administration - undefined

University of European Studies of Moldova
2016

"Fondation Haute Horlogerie" Certification
2020

Skills

  • Self-motivated
  • Team leadership
  • Extremely organised
  • Excellent communication skills
  • Detail-orientated
  • Strong work ethic

Languages

Romanian
Bilingual or Proficient (C2)
Russian
Advanced (C1)
English
Advanced (C1)

Timeline

Client Advisor

Richemont, Panerai
06.2022 - Current

Senior Sales Advisor

LVMH , TAG Heuer
08.2020 - Current

Senior Sales Advisor

Chalhoub Group, Carolina Herrera
08.2017 - 07.2020

Supervisor

Boutique 1 LLC, Isabel Marant
11.2014 - 07.2017

Bachelor of Business Administration - undefined

University of European Studies of Moldova

"Fondation Haute Horlogerie" Certification

Similar Profiles

CREATE PROFILE
Iulia Munteanu