Ivan Kalyesubula
Dubai,DU
Summary
Dynamic and adaptable professional with a proven track record in customer service and organization skills. Excelled at Grandiose Supermarket by enhancing customer engagement and efficiently managing financial transactions. Demonstrated exceptional teamwork and a strong work ethic across roles, significantly improving client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Sales Associate
Grandiose Supermarket
04.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Concierge
Golden Sands Hotel Apartments
07.2017 - 08.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Receptionist
Upstream Uganda Limited
09.2015 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
Makerere University Business School
Kampala,Uganda05-2013
Skills
- Customer service
- Highly adaptable
- Organization skills
- Teamwork and collaboration
- Strong work ethic
- Telephone skills
- Time management
Languages
Hindi
Beginner (A1)
Arabic
Beginner (A1)
English
Advanced (C1)
Timeline
Sales Associate
Grandiose Supermarket
04.2021 - Current
Concierge
Golden Sands Hotel Apartments
07.2017 - 08.2020
Receptionist
Upstream Uganda Limited
09.2015 - 02.2016
High School Diploma -
Makerere University Business School
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