Results-driven Hotel General Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Business Owner
Beach House Bar & Grill
Cabo Roig - Orihuela Costa, Alicante
2022.01 - Current
Put together realistic budgets based upon costs and fees for successfully operating business.
Introduced new methods, practices and systems to reduce turnaround time.
Trained and motivated employees to perform daily business functions.
Hotel General Manager
Ramada by Wyndham Abu Dhabi Corniche Hotel
Abu Dhabi, UAE
2017.01 - 2021.12
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Increased customer service ratings through personable service.
Oversaw day-to-day operations of 235-room hotel with staff of 150 employees.
Cluster General Manager
Al Hokair Group
Al Khobar, KSA
2015.11 - 2016.12
Managed cluster expenditure by adhering to set budget.
Provided weekly income and quarterly cluster reports to company headquarters.
Implemented trending initiatives to help drive sales across cluster.
Prepared budgets for 2 facilities within cluster.
Monitored facility managers and staff performance through quarterly review assessments.
Analyzed sales data to manage cluster performance and make informed financial decisions.
Streamlined 2 operations and budgeted effectively to decrease spending 19%.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Created and implemented aggressive action plan to address pressing cost control needs.
Hotel General Manager
IHG - Crowne Plaza St. Petersburg - Ligovsky
St. Petersburg, Russia
2010.09 - 2015.09
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Oversaw day-to-day operations of 195-room hotel with staff of 140 employees.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Maintained excellent owner's relations
Made operating profit within 6 months from the opening
Cluster General Manager
IHG - Interstate Hotels Management
Moscow, Russia
2008.05 - 2010.07
Managed cluster expenditure by adhering to set budget.
Provided weekly income and quarterly cluster reports to company headquarters.
Implemented trending initiatives to help drive sales across cluster.
Prepared budgets for 12 facilities within cluster.
Ran daily operations for 2 City Center Hotels with 613 rooms together
Monitored facility managers and staff performance through quarterly review assessments.
Analyzed sales data to manage cluster performance and make informed financial decisions.
Monitored over 300 employees' day-to-day activities and made plans to rectify issues.
Hotel General Manager
Marriott International
Samara, Russia
2004.03 - 2008.04
Introduced the services of the 1st 5* International hotel to the city of 1.2 Million
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Maintained Owner's relation to very high standards
Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
Prepared monthly resort audits for review.
Oversaw day-to-day operations of 195-room hotel with staff of 150 employees.
Participated in team-building activities to enhance working relationships.
Education
Professional Development Program - Hotel Management PDP Courses
Cornell University
Ithaca, NY, USA
2001.04 -
Bachelor of Science - Entrepreneurial Finance
College of Accounting And Finance
Budapest, Hungary
1994.09 - 1996.07
Bachelor of Science - Hotel And Restaurant Administration
Niagara University
Niagara University, NY, USA
1990.01 - 1993.06
Skills
Project Management
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Timeline
Business Owner
Beach House Bar & Grill
2022.01 - Current
Hotel General Manager
Ramada by Wyndham Abu Dhabi Corniche Hotel
2017.01 - 2021.12
Cluster General Manager
Al Hokair Group
2015.11 - 2016.12
Hotel General Manager
IHG - Crowne Plaza St. Petersburg - Ligovsky
2010.09 - 2015.09
Cluster General Manager
IHG - Interstate Hotels Management
2008.05 - 2010.07
Hotel General Manager
Marriott International
2004.03 - 2008.04
Professional Development Program - Hotel Management PDP Courses
Cornell University
2001.04 -
Bachelor of Science - Entrepreneurial Finance
College of Accounting And Finance
1994.09 - 1996.07
Bachelor of Science - Hotel And Restaurant Administration
Niagara University
1990.01 - 1993.06
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