Ivan Ssebayizi

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
• Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
• Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
• Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
• Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
• Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.

● Receiving work assignment, keys and supplies from the supervisor and sign the key log book accurately

● Clean rooms and bathrooms, performing any combination of the following duties

● Keeping fire exits and stair ways clear of any obstruction

● Checking and report any maintenance work required immediately

● Pick up any litter from corridors and pathways

● Vacuuming carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets

● Making bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal

● Replenishing bathroom supplies and room supplies

● Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary

● Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times

● Removing Room Service tray and trolley from guestroom and corridors

• Inform valet service to collect guests’ clothes for laundry, dry cleaning or pressing